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“Great customer service” 5 of 5 bubbles
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #6 of 7 Hotels in West Chester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great customer service”
5 of 5 bubbles Reviewed August 9, 2014 via mobile

I was in west chester on business and needed an nice, affordable place to stay. I chose the Days Hotel after getting a good deal online and upon arrival was greeted by the Assistant General Manager Brian Howe and couldn't have been more pleased with my service. He was professional and very courteous. This hotel offers a wide variety of amenities at a very reasonable price. I would recommend and will return.

-Jeff R.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bodgesquallie .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian H, Manager at Quality Inn & Suites, responded to this review, August 28, 2014
Hello Bodgesquallie,
Thank you for staying with us during your visit to our area. We are glad to hear about your great stay, I will be sure to pass this along to the staff! We are currently remodeling the hotel, which includes new carpet and paint throughout so we hope you stay in the future to see the completed renovation. Thank you again for the review of our hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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535 reviews from our community

Traveler rating
    95
    147
    135
    89
    69
See reviews for
201
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130
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Any
English first
Voorheesville
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 5, 2014

The room was neat and clean, however, the sight of mold on the corner tile in the tub in the bathroom and the musty smell permeating the room was a genuine disappointment.

  • Stayed August 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Days Inn

Helpful?
Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian H, Manager at Quality Inn & Suites, responded to this review, August 8, 2014
Hello Margaret B,
Thank you for recently staying at our hotel. We are in the midst of renovating the hotel, which includes new carpet and paint throughout the corridors. We hope you will visit again in the future to see the completed renovations. Thank you again for reviewing our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 28, 2014

The hotel was clean and staff was friendly. That is where the good ends. We picked this hotel for its extra features such as the restaurant and the pool. Your better off saving some money and finding a nice motel or inn because that's what you will get here. They are a wanna be hotel. Breakfast was advertised as 5.99 buffet with a omelette bar, waffles, French toast etc. What you get is stale eggs and think doughy pancakes for ten bucks. Dinner food was better but again they didn't have the advertised selection. The pool was filthy and unsupervised. We had to pick and choose times when there were no kids running around screaming and throwing each other around. When we did find a good time there was a dirty pool with families of bugs frogs and leaves. The other issue is the night crowd. Not sure of its the "club" like theme they run at nights but Mexicans hung out for hours out back two nights and played music real loud with bass thumping. Told employee that I was calling the cops of they didn't do something and it silenced for about five minutes and started right back up. If you are a deep sleeping business person just needing a clean room it's fine. If you are a light sleeper or are looking for a family vacation spot look elsewhere and spend a few extra dollars on a real hotel. This is just a clean motel.

Room Tip: Far as you can from the pool.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Will F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian H, Manager at Quality Inn & Suites, responded to this review, August 4, 2014
Hello, Will F thank you for staying at our hotel. We are glad to hear the staff was friendly I will pass it along to our staff members. We do offer a buffet breakfast on the busy weekends, I will address your concerns with our kitchen staff. We do clean our pool daily, before it opens up for the guests, our maintenance department makes sure it is clean and ready before 10am. I am glad for your feedback and your review of our hotel. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 943 S. High Street, West Chester, PA 19382 (Formerly Centerstone West Chester Inn)
Phone Number:
Location: United States > Pennsylvania > West Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in West Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites 3*
Number of rooms: 141
Reservation Options:
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Also Known As:
Days Hotel And Conference Center
Days Hotel West Chester
Holiday Inn West Chester
West Chester Holiday Inn

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