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“service could be better”

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Embassy Suites by Hilton Philadelphia-Valley Forge
Ranked #1 of 5 Hotels in Wayne
GreenLeadersBronze level
franklin park
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“service could be better”
Reviewed August 5, 2005

i am staying at this hotel as we speak. some not so good signs. Wyndham prides itself as a hotel that offers personalized service. thus, when i booked my room i asked for extra feather pillows, bottled water and trail mix snacks to be placed in my room. i show up at precisely 3pm. i go to my room. none of my personalized requests were attended to. at 310pm i called the front desk because the tv in the living room did not work. at 341pm nobody has come up to check on my tv yet (no, the tv is NOT on mute;no, the volume is not on low).

  • Stayed August 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mumufreemovies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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835 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Danish first
  • English first
  • French first
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  • Portuguese first
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  • Any
English first
New Jersey
Level 4 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 22, 2005

Whenever we are in the Valley Forge area we try to stay at this Wyndham. The suites are spacious and clean. The rate is fair (especially if you use web rates -- although you cannot cancel) It's only 5 minutes from King Of Prussia shopping mall and 3 minutes from Valley Forge National Park. A nice little bistro (Winberry Cafe) is close as is a John Harvards restaurant. Great buffet breakfast although the dinners are so so. Friendly staff (if you get room service and get Carol, give a good tip -- she is great at motivating the front desk when there is a problem). Room in the front of the hotel eliminates highway traffic noise. All in all, a good place to stay!

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CasualTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 26, 2005

I planned a weekend getaway to get some shopping down at King Of Prussia.. I booked on priceline.com and got an excellent rate.. The hotel is very quaint, in the middle of a large coporate park... There is not much around the hotel... The room was okay, their were some marks on the furniture, but the bed was comfortable and the bathroom was very large.. The food is a bit pricey, but not too bad! Check it out ...

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jerzey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tualatin, Oregon
Level 6 Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 16, 2005

A nice hotel that is at the edge of a business park and near a highway. The rooms are similar to Embassy Suites: Livingroom as soon as you walk in, bathroom in the hall and the bedroom at the end. Except for a large and noisy party going on in the main area, I had no complaints.
Did not eat at the restaurant nor see the pool/physical fitness area.

Helpful?
1 Thank ukscots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockland County, NY
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 21, 2005

I stayed at this hotel with a friend from Jan. 14th thru Jan 16th and can honestly say that you really can't get a better value than this place. I booked the trip after having viewed the hotel online at gophila . There is a promotional package that is offered in which you pay for one night but stay for two. I booked directly with the hotel. The room was clean and quite spacious - could sleep 4-5 people easily. The free breakfast was outstanding - more than just your average danish and muffins (we had eggs, bacon, waffles, omlettes, etc). The hotel staff was friendly enough. If you ask for directions to local restaurants they already have them printed up. I would highly recommmend joining Wyndham by Request - they give you a snack of choice upon check in and service is better than usua. It costs nothing to join. The hot tub and sauna were very nice. The pool isn't that great but kids won't notice the difference. The few drawbacks to this hotel were that the bar wasn't open late and they didn't have 24 hour room service. The drive to Philly is only about 20-25 minutes so you are really pretty close to the city life. If you happen to go on a weekend, there is a parking garage on a side street between 5th and 6th streets in Philly where you can park all day until 5 for just 10 dollars. I would definitely stay at this hotel again and recommend it without hesitation to anyone looking for a good value.

Helpful?
17 Thank antimony3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Philadelphia-Valley Forge

Property: Embassy Suites by Hilton Philadelphia-Valley Forge
Address: 888 Chesterbrook Blvd, Wayne, PA 19087-5610 (Formerly Valley Forge Suites)
Phone Number:
Location: United States > Pennsylvania > Wayne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Wayne
#2 Business Hotel in Wayne
#3 Family Hotel in Wayne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia-Valley Forge 3.5*
Number of rooms: 229
Reservation Options:
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Also Known As:
Embassy Suites Philadelphia - Valley Forge Hotel Wayne
Embassy Suites Wayne
Wayne Embassy Suites
Valley Forge Suites

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