I booked a room for my elderly parents for my wedding and when they checked in, the microwave did not work and the refrigerator was not cold. No big deal. They reported these issues and were told that they would be corrected. They left to go to the rehearsal dinner, and upon returning, the issues were not corrected. They then went to get a shower only to find that there was no water pressure and no hot water. They reported these issues, the maintenance person tried to correct them but was unsuccessful. So at 10:30 at night, my 76 year old father and my sick mother had to move all of their belongings to a new room just to get a shower. I spoke to the manager there today and explained how embarassing it was to think you were getting nice accomodations for your parents to attend your wedding only to have no water to shower with! He was pretty unsympathetic stating that they waived their $15 phone charges (for 2 calls that is) and upgraded their room. When I spoke to my parents about the upgrade, they said the room was not as nice as the first room and it had a terrible view. I'm guessing that running water is an upgrade. The manager said it had a larger living room. Well for two elderly parents at 10:30pm, they would have preferred running water compared to a few extra square feet in the living room. I live down the street from this hotel and have always thought that it was an respectable, 4 star hotel only to find out that my parents probably would have been better off at the Motel 6! It was really disappointing to hear that my parents had to deal with such issues on one of the most special days in our lives and then to speak to a manager who clearly doesn't really care!
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotwire, Travelocity, Orbitz, Hotels.com, Priceline, Cancelon, Cheap Tickets, Evoline ltd, getaroom.com, HotelsClick, HotelQuickly and Hotel.de so you can book your Embassy Suites by Hilton Philadelphia-Valley Forge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Philadelphia - Valley Forge Hotel Wayne
- Embassy Suites Wayne
- Wayne Embassy Suites
- Valley Forge Suites