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“Best customer service anywhere!”

Red Robin Gourmet Burgers
Ranked #21 of 161 Restaurants in Washington
Cuisines: American
Restaurant details
Laurel, Mississippi
Level 5 Contributor
52 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Best customer service anywhere!”
Reviewed August 12, 2011

Had a chance to visit this location on an evening after a very long drive from mississippi with limited stops. Looking forward to dinning here was almost a bummer. Arriving in washington @ 930pm, we had only 1/2 hr to make before closing. We called ahead to be sure when they closed, and they confirmed this. We deliver our freight and make a bee-line to the rest. We arrived at 10 minutes to closing. The doors where locked, employees where still there, cleaning, getting ready to go home. The manager came to the door and much to my surprise let us in! She told us , "thats why we're here, because of our customers" Sat us at a table and took our order. we stayed for about 45 minutes, and not a moment passed that the remaining staff ever ignored us. They loved the fact that we went out of our way to choose them, and were more than happy to get whatever it was we needed. We spoke and conversated like long lost family! I do believe they went above the call! They could have been snobs, or even ignored us at the door, I will be going back again when I travel to Washington,Pa again!!

  • Visited July 2011
    • Value
    • Atmosphere
    • Service
    • Food
2 Thank Donald M
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