The check in staff were very friendly and helpful, but you could not enjoy a drink in the bar - the noise was off the scale. Television and music!! We had our drinks and dinner in the garden area where the staff were lovely and apart from the constant hum of the air conditioners it was quiet and comfortable. The pool did not open until 10 am so not much use to the traveller really.More
You can tell this hotel is older, but it was nice! My son loved the Nimo fish (and family) in the lobby. The rooms were adaquate, and easy to get to. We noticed a lot of dead bees in the pool area....not sure what that's about. We traveled up the road to the dam and enjoyed a beautiful day. We will be back next year and maybe stay longer than two nights!
A large hotel not hard to find. The place was almost empty and we got the smallest room in the place, by the back stairs on the first floor as far away from the desk as could be. The place was dead. The rugs in the hall are in need of cleaning. We slept, had coffee in the room and left in the morning.
Dear OnOurTwoWheels,
Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.
Sincerely,
Krysllin G.
Case Manager
IHGCare
We love this hotel! Had stayed here 4 years prior for the USATF regionals and searched for a room at this hotel again this year. Actually, recommended the hotel to others from our team because we knew that it was convenient to location, clean and easy to get to for the event. We love the inside balconies and were fortunate this time around to be on the side closest to the pool. Enjoyed our stay and will recommend it to anyone traveling to the area!
Fair price for a HH, BUT no free breakfast, no fridge in the room, and no microwave. Most HH and other local hotels provide these additional incentives. If you want breakfast you can get in the hotel, but I recommend Perkins across the street. Rooms are however quite spacious, quiet (although, how could they not be...you may as well be in Egypt when you visit Warren). The bar/restaurant is nice, but filled with middle aged men. Staff are very helpful. If you stay there be sure to get take out from the West End.
Dear D A,
Thank you for your recent stay with us and reviewing our property. I appreciate the compliments on the staff and the level of service provided. I apologize for the overall dissatisfaction you had experienced. Your feedback is very important to us as this continually helps us improve the services we offer to our guests. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.
Sincerely,
Janice A
Case Manager
IHGCare
We were in the area for a wedding. The wedding party had a block of roomsther, so we stayed where the action was. Rooms were very clean. The bathrooms were very fancy. Nice tile and great sink top. It passed my biggest test for a hotel room which is nice pillows. Not only were the pillows full of body there were plenty of them on each bed. If I am ever staying in Warren,Pa again this is where I'll book.
