I just stayed here from 7/12-7/14 when taking my daughter to Sesame Place. Upon check in we were told that the pool was inoperable and that they would offer us an in-room movie for the inconvenience.The bathroom was not cleaned properly when we checked in (old used soap in the dish tray and used shampoo and conditioner bottles, so I assumed the tub was dirty) and the room smelled like stale smoke, though the property claims to be smoke free. Our keys deactivated themselves three times in our short stay and we had to make the long trek all the way back to the front desk each time. We came back from Sesame Place after our first night only to find our room door left OPEN after housekeeping came in to clean up the room! Thank goodness nothing was taken, but it was still upsetting. We ordered room service that night and it came pretty quickly (our entrees, the appetizer we ordered didn't show up until an hour later which I thought was weird they had obviously forgotten about the order) upon opening up my salad plate I found a yellow cork board push pin in my roll! They changed the salad out after about 20 minutes of waiting. Finally the pool was operable our last day there and when we went in to the pool area the pool was cloudy and had to be between 85 and 95 degrees. This is not the normal temperature for a heated pool, more like a jacuzzi!! The only silver lining for the entire stay was the staff, they were absolutely amazing, helpful and understood the issues with their hotel. Michael at the front desk was awesome in helping credit our room service due to the issue we had and Shameka in housekeeping was great at helping us out with the dirty room issues. Other than the staff I liked nothing about this hotel!!! I do not recommend, the people who work are the only thing going for this hotel!
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- Also Known As:
- Crowne Plaza Philadelphia - Bucks County Hotel Trevose
- Crowne Plaza Trevose
- Holiday Inn Trevose
- Trevose Holiday Inn