We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“COMPLETELY TERRIBLE”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Paradise Inn & Suites
Ranked #3 of 5 Hotels in Towanda
Certificate of Excellence
Vestal, New York, United States
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“COMPLETELY TERRIBLE”
Reviewed April 27, 2012

If I could rate this hotel a zero, I would. I called to block off rooms for people to book when they came into town for my wedding, and gave my credit card number assured I would have no card activity whatsoever, and my checking account was completely wiped out. In calling to resolve this issue, I was rudely addressed and then hung up on, TWICE. My mom also called and the same thing happend to her. NOT ONCE DID THEY APPOLOGIZE FOR THEIR MISTAKE, I ended up having to call my bank AND the state police to get this issue resolved. If you are coming into this town, stay at the comfort inn or the victorian charm in, or BRING A TENT if you need to, it would be better than going through the rude behavior and unprofessional conduct that I endured!!

Room Tip: stay somewhere else.
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Meghan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbie b, Manager at Paradise Inn & Suites, responded to this review, May 1, 2012
As per conversation after you and Mom calling Several times at 11:30 Pm Guest agent was unable to resolve your issue at that time in the Evening. As Promised first thing in th AM the Manager contacted you and told you the only way to release the Pre Authorization on your c/c was to cancel your Reservation. You Agreed and The Manager suggested contacting your bank and have them call hotel to expedite the Auth on you C/C. In doing this the bank and Hotel were able to accomplish getting your funds available to you that day. We have apoligized to both you and your mom for the misunderstanding of a Preauthorization hold and A actual charge(which was never applied to your card) Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

78 reviews from our community

Traveler rating
    42
    20
    7
    2
    7
See reviews for
29
13
3
27
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Towanda, Pennsylvania
Level 5 Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 6, 2012

This is a new hotel, so the rooms are modern and clean. That said, they are not worth $150. The front desk service was lacking, and breakfast was poor.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eatrealfood90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky N, Front Office Manager at Paradise Inn & Suites, responded to this review, October 28, 2015
First let me apologize to you for such a late response to your review. At the time we were a relatively new hotel, with a new staff and trying to feel our way.

Thank you for taking the time to fill our a review on TripAdvisor about our property. Your comments were very helpful in showing us where additional improvements were needed. I'm please to let you know that rates have dropped since your last stay and there have been many other improvements as well. I hope we can offer you another chance to show you how we've grown.

Again, we are deeply sorry for such a late response to your review. Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Towanda
2.5 mi away
Fairfield Inn & Suites Towanda Wysox
2.3 mi away
Comfort Inn
Comfort Inn
#4 of 5 in Towanda
27 reviews
14.6 mi away
Candlewood Suites Sayre
Show Prices
Show Prices
Show Prices
13.9 mi away
Comfort Inn & Suites
14.9 mi away
Best Western Grand Victorian Inn
13.6 mi away
Microtel Inn & Suites by Wyndham Sayre
Show Prices
Show Prices
Show Prices

Been to Paradise Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradise Inn & Suites

Property: Paradise Inn & Suites
Address: 44 Peace Ln, Towanda, PA 18848-7597 (Formerly BEST WESTERN PLUS Towanda Inn)
Location: United States > Pennsylvania > Towanda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Towanda
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Paradise Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, TripOnline SA, Hotwire, Cheap Tickets and HotelQuickly so you can book your Paradise Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing