My wife,son and I stayed at Springhill Suites for two nights over the Christmas Holidays. We were so exhausted from our long drive the 1st night we pretty much washed and went to bed.The 2nd evening as we were unwinding we noticed a stink bug on the ceiling. As I was removing the bug from the ceiling I noticed about 10 more bugs on the drapes. Upon further inspection of the drapes I continued to find large groups of our new room mates,10-20 per cluster. After removing all visible bugs I called the the front desk to complain and request another room for the night. Jesse, the desk clerk, informed me that he could certainly move us but all rooms in the hotel were currently infested with these stinking pests. Long story short, we checked out, under protest, the next morning after a restless night's sleep. About a week later the manager contacted us,after we left repeated messages, and informed us we would be credited a whole $25 for our inconvenience.Whoopie!!! Although the hotel is new and the staff friendly, our entire outlook of Springhill Suites now stinks. We wish the staff was upfront upon check-in so we could have made alternative plans.
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- Also Known As:
- Springhill Suites Pittsburgh Mills Hotel Tarentum
- Springhill Suites Tarentum