I was going to rate this hotel a 1 due to the unbelievably poor customer service by Gloria Butts however I felt it wouldn't be fair to rate the hotel low overall based on one person. Ms. Butts is the absolute poorest representative of customer service I have experienced. Demeaning, rude and an embarrassment to the remaining staff at Springhill Suites. Luckily the hotel itself has a complimentary breakfast and the rooms are a decent size. The remaining staff (especially the manager) was courteous, accommodating and personable.
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- Also Known As:
- Springhill Suites Pittsburgh Mills Hotel Tarentum
- Springhill Suites Tarentum