I made a reservation with Holiday Inn central reservations from the road and was told I would get my confirmation by email so I did not write it down. I got to the hotel after driving 10 hours in a uHaul truck and tried to check in. I was told I did not have a reservation in the system. Also, after checking my phone, I realized I did not receive my email confirmation. The person at the desk, Katie, was terrific in trying to help me resolve the problem. She looked at my wife and I who were dead tired, had empathy and offered us a room upgrade from what we had reserved at the same price. I can't thank her enough. We had a great stay. The hotel is beautiful.
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