My family and I often stay ay HIE and have always been very happy. This one however was even better. It was definitely the most inviting and comfortable feeling and had the best kept pool area of any I have seen(except for a small patch of ceiling that need repair). We will definitely stay here again. The only reason I did not rate excellent was because of the breakfast on our second morning. Luckily we were not in a rush and had time to wait but we had to wait about a half hour for the food to be ready at 8:30. Granted there was a small rush of people all at the same time but there were no eggs, pancakes, ham or english muffins available for a while. The was only one employee working the area and she had to stop "serving" in order to take a delivery which took a good deal of time. I can't blame her but rather just understaffing or poor planning for deliveries. That being said the food, once it was ready, was the usual good HIE quality and we were quite satisfied. Otherwise room was great and very comfortable for a family of 4 and convenient location to I80 is perfect.
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