I stayed at the Hampton Inn Stroudsburg a few weeks ago while attending a meeting in the local area. Prior to arrival, I was pleased with the hotel because they were able to provide me with my organization's special rate and were able to extend my stay an extra day. Upon arrival, I worried a bit because I thought the property looked a bit run down from the outside. I parked my car in one of the plentiful parking spaces and went inside to check in. The front desk agent came out from the back room and looked less than thrilled to be there. I will not mention any names to save face, but I do not believe that she provided me with quality customer service. I loved the inside of the lobby, though. It seemed to be updated with spunky furniture and had an upbeat vibe.
My room was on the first floor and convenient to get to. When I walked in, the room was so musty that I thought I was at a Jersey Shore motel (if any of you know what I mean by that). The room smelled and it was so damp. Everything looked clean, except for a random hair or two in the bathroom and a small dead ant on the bed. The room had two double beds, decent sized bathroom, and a mini fridge, which was very nice to have. The air conditioner also seemed to have trouble working, only making the room more musty and less bearable to stay in. By night time, everything in the room was beyond damp. The carpet was wet and disgusting to walk on. Therefore, I never took my shoes off. The air was thick and smelly. In addition, all of my clothes, papers, and belongings had become damp, too. I was disgusted by the way my clothes felt.
That night I did not sleep well. The room's temperature and mustiness made it hard to sleep. Also, I began to feel creeped out, thinking that the bed or the linens may not be clean to my liking. Because of the room's mustiness, my already-bad allergies acted up even more the next morning.
That morning I utilized the hotel's free hot breakfast. The breakfast was probably the best part of the hotel. There was wide variety of food to choose from (fruits, oatmeal, eggs, potatoes, cereal, toast, etc.) The breakfast area was not busy and it was kept clean.
Besides musty guestrooms and a good free breakfast, the hotel also offers an indoor pool, a laundry room, and fitness room. I did not use any of these extra amenities. But, I forgot to mention the free Wifi. I was delighted to find free Wifi, as most of the Hilton properties I have stayed at recently do not offer this service. The Internet was very slow, but that was better than having to pay for access.
The hotel has a decent location. It is fairly easy to access from the highway and is just a short walk from Main St. Stroudsburg which has some shops and a few little restaurants, and even a small theatre. The walk is only a couple of blocks, but the path seemed like it might not be one you'd want to walk alone on at night. I did not visit any Pocono attractions, but the hotel seems to be pretty centrally located to them.
The lousy service at check-in and the musty room make me not want to return to the hotel. The front desk agent could have at least put on a smile and, for the sake of others, I really hope that maintenance takes a look at the air conditioning/hotel ventilation, as I noticed that several other reviews mentioned the musty rooms. I was not satisfied with my stay, and when I return to the Poconos soon for another event, I would like to try a resort instead, if I have the funds. I also suggest that you do the same.
- Official Description (provided by the hotel):
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- Also Known As:
- Hampton Inn Stroudsburg / Poconos Hotel Stroudsburg
- Stroudsburg Hampton Inn