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“Could be 5 * but 3*”

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Clarion Inn Historic Strasburg Inn
Ranked #2 of 5 Hotels in Strasburg
Reviewed July 7, 2014

The Inn is a great location in rural Amish country on 3-5 acres of land with value. The setting has an amazing view of the country side to NW and the small village of Strasburg to SW. You are 5-10 minutes from Sight and Sound Theater, train ride and museum, 5* food of like Good and Plenty, Heresy Farm, Bird in Hand Market, Plain and Fancy & other cool attractions in Intercourse, PA like Kitchen Kettle. If you desire fast food hwy 30 is close too. This is a 50 year old property so it is not the Hilton or Marriott. The Inn has a nice outside pool and ample gym. However, the buildings need significant repairs in some locations like painting and gutter repairs. Most rooms require you to walk up or down one or more flights of steps. Some rooms doors open to outside and others to a hallway. My rooms was clean, decorated nicely, adequate lighting, a great bed, a nice size bath with two sinks and many towels, and a simple TV remote control with many channels, I found my HVAC to be loud and one night it did not work; I reported to the office. Some housekeeping needs to be improved such as halls, blowing off outside entrances, parking areas daily and trimming limbs where cars park. The breakfast is excellent with a variety of foods which opens 7-10. The hotel staff is friendly to answer questions and a good quick check in and out process. I attempted to seek the GM on several occasions, but he was not available. However, I did leave my suggestions with his subordinates. Several individuals informed me of their good dining experiences at the restaurant and many cars were parked in the dining parking lot on our first night which was prime rib night.

Room Tip: no basement floor rooms
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  • Stayed: July 2014, traveled with family
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1  Thank allenriverford28036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherman H, General Manager at Clarion Inn Historic Strasburg Inn, responded to this reviewResponded July 10, 2014

Thank you for sharing your visit to our hotel. We are pleased you had a great stay. I apologize for the storm that had 40 mph winds come through during your stay. Our property is well maintained and clean . We look forward to your next stay.

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258 - 264 of 572 reviews

Reviewed June 29, 2014

Located just a few minutes from downtown Lancaster (& right next to many other local attractions), I stayed here the night before our hot air balloon ride. The lady who checked us in was very friendly & informed us it was "celebrate Lancaster day" downtown, which we did go to. The hotel is obviously old, but has been updated and our room had cathedral ceilings, a frig, a microwave and a coffee pot. The bathroom was clean and there was both inside and outside sinks. We ate at the hotel's restaurant and the was excellent. I would stay here again.

  • Stayed: June 2014, traveled with family
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2  Thank ddallas1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherman H, General Manager at Clarion Inn Historic Strasburg Inn, responded to this reviewResponded July 1, 2014

Thank you for sharing your visit to our hotel. We strive for 100% guest satisfaction and are pleased we met these goals. Thank you for chosing our hotel and we look forward to your next visit.

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Reviewed June 24, 2014 via mobile

Truly a beautiful place clean comfortable and pet friendly. Great breakfast too. Off of the over commercialized path that Lancaster has become. Would definitely stay there again. Walking distance to historic Strasburg.

Stayed: June 2014, traveled with family
Thank deer430 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherman H, General Manager at Clarion Inn Historic Strasburg Inn, responded to this reviewResponded June 26, 2014

Thank you for sharing your visit to our hotel. We are pleased you had a great stay ad look forward to your next visit.

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Reviewed June 17, 2014

We were there for 5 days/4 nights for a wedding. There were over 20 rooms booked for attendees and it was requested that all the guests be put in the same block of rooms. It didn't happen. Management said they had no obligation to do so! However that is just good customer service. As a result, when things got noisy, mgmt threatened to kick everyone out - all 50+ of us. A situation that never would have happened had they honoured the request to put all the wedding attendees in the same area. We were all scattered in various buildings across the property in spite of there bring rooms available in the same building. This was so disappointing. The wedding even took place there and still they were immovable. Having worked for a large hotel chain I found their attitude arrogant and rude. It left everyone with very bad feelings towards the inn. Add to that several customers found clothes and a cell phone under beds and in drawers left by previous guests which would lead us to believe they are not thoroughly cleaning the rooms. Our safe was locked and the toilet toll holder had been pulled off the wall by the previous guests and we had to bring it to their attention. This should have been caught by the cleaning staff. It's too bad as the location is lovely though the hotel itself is somewhat tired looking. Breakfast was good and saved a trip into town. But there were several paths which had bricks and spikes sticking out making it hazardous.

  • Stayed: June 2014, traveled with family
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4  Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherman H, General Manager at Clarion Inn Historic Strasburg Inn, responded to this reviewResponded June 19, 2014

Thank you for sharing your visit to our hotel. Unfortunately your account of your stay is not accurate and is very disappointing. We strive for 100% guest satisfaction and none of the issues you described were brought to our attention. Your group however was very inconsiderate of other guests and local ordinance rules. It unfortunate that management did have to ask your group to disperse at 1 am in morning.

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Reviewed June 17, 2014 via mobile

STAY AWAY! We checked into the Clarion on Friday June 13 , needless to say we should have known better to travel on Friday the 13th! We where right smack in the middle of a horror movie !
Upon first initial inspection of our room , it seemed clean . Bathroom was clean no mold room looked nice and mattresses look clean even had liners on them . I put my 7 month old on the bed to change his diaper prior to going to eat dinner , when I saw a bug on the bed ! I quickly picked my son up , I then picked up bug with a tissue and placed it in a cup. Upon inspection it looked like a bed bug , we took bug to front desk they told us no this is not a bed bug . They then began to describe what a bed bug looks like. We asked for another room and they told us there are sold out so we took there word for it and went to eat dinner . After dinner we went back to the room , and I was not comfortable with room at all ! I did another inspection prior to bringing in our luggage. What did I find at the foot of the bed on the box spring ? BED BUGS!
The hotel did pay for our entire stay at another hotel to compensate what we went through , having to find another hotel with vacancy on Thomas the Train weekend at 10 pm at night with small kids and dog was helpful but our entire weekend was ruined moving rooms at new hotel to accommodate out short notice stay .
I will never attempt to stay or recommend this hotel ! It's sad to say because it is situated in a beautiful location .

  • Stayed: June 2014
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7  Thank MAG12568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherman H, General Manager at Clarion Inn Historic Strasburg Inn, responded to this reviewResponded June 19, 2014

Thank you for sharing your visit to our hotel. We appreciate feedback and strive for 100 % guest satisfaction. However, your assumption of bed begs is an unfair and inaccurate account of your stay. Strasburg is a farming community surrounded by prestine countryside. The bug you found in room was a harmless stinkbug , which are unpreventable in the country. As a courtesy we did relocate you to another facility and upon professional inspection found that no bed bugs were in the room. We apologize for your misunderstanding of the insect found.

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Reviewed June 13, 2014

A very nice property, very quiet area, great for relaxing, book reading, walking etc. tucked away from the daily traffic and hustle. rooms are nice, minor dirt behind nightstand, and dust on bed headboards. I like the triple sheeting idea but the beds did not have the bed runners on them, as other Choice property's and like the pictures on web sight. Staff were very friendly and helpful.
I would recommend this property to anyone who likes the outdoors as there is plenty of places to walk. Located near all the attractions in the area.

Room Tip: ask for room close to where your parking, no elevators to 2nd floor
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  • Stayed: June 2014, traveled solo
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1  Thank Jackiejw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherman H, General Manager at Clarion Inn Historic Strasburg Inn, responded to this reviewResponded June 15, 2014

Thank you for sharing your visit to our hotel. We are pleased you had a great stay and enjoyed the amish countryside. We look forward to your next visit.

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Reviewed June 8, 2014

went to the Sight and Sound Theater, this hotel is about a 2 minute drive from it..so very handy. Front desk lady when I checked in was super nice and helpful...she wrote directions down for me to get to the nearest Walmart.

Room Tip: I hade a suite with 2 queen beds, separate living room with sofa, chairs..2 TV's. bathroom is on...
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  • Stayed: June 2014, traveled as a couple
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Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherman H, General Manager at Clarion Inn Historic Strasburg Inn, responded to this reviewResponded June 9, 2014

Thank you for sharing your visit to our hotel. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn Historic Strasburg Inn

Address: 1400 Historic Dr, Strasburg, PA 17579-1469 (Formerly Netherlands Inn)
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Strasburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Strasburg
Price Range: $61 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Inn Historic Strasburg Inn 2.5*
Number of rooms: 100
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Also Known As:
Clarion Inn Historic Strasburg Hotel Strasburg
Historic Strasburg Hotel
Historic Hotel Strasburg
Netherlands Inn And Spa
Historic Strasburg Inn
Clarion Inn Historic Strasburg Inn PA - Lancaster County

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