I have yet to contact Clarion corporate yet, but I was sorely disappointed in our stay in Strasburg!
I booked weeks in advance. I called to confirm my SPECIFIC NEEDS the week before AND the DAY before.
I was traveling with a 93 yr old. I know the property was almost sold out when I booked. We had a very busy weekend with wedding plans, busy engagements and I had luggage for 2, a wheelchair and a walker. I specifically asked for a room near to our parking. Again, I specified when I booked. I called the week prior and the day prior. I ALSO CALLED 3 times the day of arrival, as I was driving 7 hrs and had a delicate passenger of 93 -and last minute torrential rains that delayed our travels even more!
We checked in at 12:30 at night to a room -DOWN 11 STAIRS AND AT THE EXTREME END OF THE HALL WAY!!!
All I will add is that I checked out the next morning! Unacceptable!
I have been in hospitality for years and service even longer - VERY UNACCEPTABLE!
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- Also Known As:
- Clarion Inn Historic Strasburg Hotel Strasburg
- Historic Strasburg Hotel
- Historic Hotel Strasburg
- Netherlands Inn And Spa
- Historic Strasburg Inn
- Clarion Inn Historic Strasburg Inn PA - Lancaster County