Check your room before you sign in! In short: They gave us the wrong rooms, admitted it, apologized, but refuse to give us the difference of 40$ for not giving us the upgraded room we had ordered.
We paid for two rooms, one room is regular and another with a 20 dollar upgrade for "more space".
When we arrived we signed in as you would at any hotel, the woman showed us to our room, immediately we said the rooms look the same, the lady informed us that she just does accounts and is unsure.
When we checked out two days later, we said to the front desk, the rooms were the same at which time the desk said "WE OBVIOUSLY PUT YOU IN THE WRONG ROOM I AM SORRY"
This woman spent 30 minutes trying to subtract 40 dollars from our bill, and ended up accidently charging 380$ extra through a series of mistakes. I understand mistakes, here is where it gets crazy.
She said she messed up so much, her manager will be in later and will fix everything, so we left happily, they called back hours later after we had left and (obviouslly they fixed the 380$ but as for the 40$...)
He said that when we walked in and signed the first paper we agree to pay that price, when we said that we were given the wrong room, the desk admitted it and was trying to give us money back, he said they were wrong!
He claims that we have to lives up to our contract we signed, yet the contract clearly had one upgraded room! So they didn't hold up their end of the bargain.
My next email is to the Better business bureau, this is not right what they did. Make sure to check your room first, I bet this has happened to people who think they got an upgrade but really just have the normal room without one to compare.
- Official Description (provided by the hotel):
- In the tranquil woodlands encircling State College, PA is a destination of innumerable charms - Carnegie Inn & Spa - an intimate little gem in the tradition of the finest European country manors. We invite you to experience the first AAA Four-Diamond hotel in central Pennsylvania, just the first of many distinctions setting the Inn apart as someplace truly special.Carnegie Inn & Spa is elegance personified, with a brand of hospitality and warmth long since vanished from the impersonal, chain-style hotels.But the most delightful surprise comes when you find out that we only look expensive... ... more less
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- Also Known As:
- Carnegie House Hotel State College