What happened? In a matter of months the place went down the tubes. We just got home from Ottos and husband and I said, "that's it for Ottos.". We were told we had to wait for the second bar to open so we could sit there. We waited ten mins and the hostess tells a group of people after us they can go on in and sit at the bar! We got up and asked her what happened? We were waiting to be told when we could go in to the bar! She says, "oh go ahead!" what a dimwit. So we get the last two seats on the very end near where all the waitstaff pick up drinks. The barmaid was making a mess sloshing every single drink she made. You could tell she didn't care AT ALL about service or professionalism. She was a slob. We ordered dinner and two beers. She rushed us through the ordering and ignored us the rest of the time. We had to get her attention for service. And whats with reusing dirty coasters? The food stunk. What a waste of money. Unless someone retrains the staff I will never go back there. They make too many mistakes - in their favor of course - and their waitstaff are so unprofessional now. We can see what a difference from going there every couple of weeks last year there has been a definite decline in everything.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.