I ordered online on a Sunday afternoon and heard nothing for the restaurant for 1.5 hours. When I called, I was promptly put on hold for several minutes before getting to explain myself. Drivers do not usually know how to find my house so I thought he/she may have gotten lost. However, when I said I had been waiting 1.5 hours, the staff person answered, "Nope, 55 minutes, and your driver is already out." I told him when I had placed the order and he looked up my order again- confirming he was wrong and telling me the food was on its way. Immediately following the call, I got a call from the driver rudely asking for directions. As previously stated, I am more than willing to help provide directions but did not anticipate his rudeness. The hash browns taste like charcoal, but my sandwich was tasty. I will give them one more chance but will not recommend to friends until they show adequate service.
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