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“Well located, but showing its age”

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Residence Inn State College
Ranked #16 of 26 Hotels in State College
Certificate of Excellence
Greenwich, CT
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Well located, but showing its age”
Reviewed January 10, 2014

Spent the weekend here in early January while visiting Penn State. First problem came at check-in where the room type we reserved was not available, but instead of telling us, we were just given another room. When calling to inquire the issue with our room, we were told it was given away - later to learn several long-term residents did not check out on time, thus our room type was given to them. After a discussion with the manager, we were adequately compensated for the issue to our satisfaction.

This hotel is well located if you plan to visit Penn State, about 2-3 miles. Several restaurants and stores nearby. Breakfast area and common areas are well maintained. The rooms are certainly showing their age when compared to many other Residence Inn Hotels I've stayed at recently. The furniture, applicances and carpets show their age. The beds are just OK, not bad, but not up to the current quality standards of a newer or recently renovated Marriott. The morning breakfast was adequate and there was at least one person there who maintained the area. Aside from the poor training of the front desk clerk when we checked in, we did find the staff to be friendly. We also found the rooms to be cleaned very well and the cleaning staff were very friendly.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank RJMGreenwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn State College, responded to this review, January 23, 2014
RJMGreenwich,
Thank you for sharing feedback from your stay. I'm very sorry that we were unable to accommodate your room request, and sincerely apologize for the frustrations you experienced as a result. I'm pleased to hear that our resolution for your inconveniences met your satisfaction. We value your business and appreciate you choosing to stay with us while visiting Penn State. We hope to provide a more positive experience in the future. Thank you again.

Sincerely,
Shane Niman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Columbus, Ohio
Level Contributor
476 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed November 25, 2013

Stayed here for the Nebraska weekend. Enjoyed our stay. Lots of little bonuses like a PSU souvenier in our room when we got there. Plenty of local newspapers and there were snacks in the evening and a nice breakfast (only used it Sunday). Now this may have been set up extra special for the football weekend--I cannot comment on what one would expect on a regular stay, thouigh we noted on their info sheet that many nights had special events like a manager's reception. The beds could be a little bigger, but the rooms were just fine for three guys for a weekend. Would consider staying here again. Note that it is *not* within walking distance of downtown or the stadium.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kgilbert78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn State College, responded to this review, December 5, 2013
kgilbert78,
Thank you for sharing feedback from your stay with us at Residence Inn State College. We appreciate you selecting our hotel while in town for the football game, and we're glad our value added amenities made for an enjoyable stay. We hope you'll have an opportunity to visit us again soon. Thanks again.

Sincerely,
Shane Niman, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nyc
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 15, 2013

My husband and I stayed there for two nights this month. We were very pleased with the accommodations and the staff. We especially appreciate the time that the staff person at the front desk when we arrived took to answer all our questions and to make sure we were comfortable. She went one step beyond what is required. We had our mini poodle with us and she was very sweet to her also. My husband and I do much traveling (we are Marriott "elites") and we were extremely pleased with the hotel. The rest of the staff was great also and the breakfast was more than adequate (and, yes, they had all sorts of teas).

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn State College, responded to this review, September 3, 2013
mary f,
Thank you for sharing feedback regarding your stay at Residence Inn State College. We appreciate your loyalty to our brand, and we’re glad you found our accommodations and friendly staff to provide the exceptional stay that you’ve come to expect from us. We enjoyed having you as our guest, and we hope to see you again soon. Thank you again.

Sincerely,
Shane Niman, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schwenksville, PA
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 3, 2013 via mobile

We stayed here for one night - a weekday at the end of a summer term while helping our son move out of his apt. We have stayed at Residence Inns many times all over the country and have always found them very good to excellent - except for this one. The staff and service was just fine really - it is mostly the facility at fault here. We assumed they had king beds as standard like all other RIs we have stayed at but this one was billed as a queen but it was barely a full bed. Let me say - if you want a king bed a barely full bed is not just inadequate it is unacceptable. We called the desk immediately and were told there were no kings in any rooms at this location. Second issue was the size of the room. The bedroom was so tiny I could barely get around the bed and ended up with what I'm certain is a broken little toe stubbing it on the leg in the middle of the night trying to navigate to the sink for a drink of water. The pull out bed was a nightmare for my son and let me say most 20something boys aren't exactly particular where they sleep so you can imagine just how bad it was.... We found him sleeping on the sofa in the AM and he said he had to roll up the pull out in the middle of the night it was so awful. To cap it off I was sunburned from spending the day outside on campus and was chilled so we called down for an extra blanket. They brought it promptly and politely but as I soon as my husband handed it to me I could feel it was damp - EXTREMELY damp and it was the top quilt NOT the blanket I had asked for. It was late and I was rather annoyed by this point and put my fleece jacket on instead of recalling the desk. In the AM the breakfast was totally inadequate and had not even stocked regular decent tea bags. Honestly - how hard was that to do??? After all that and I cannot even get a cup of tea?? Nice staff but a bad facility and poorly trained staff in stocking and bedding care. There are a lot of hotels in State College and we visit frequently as we are both parents of a student and alumni ourselves. We had not stayed here before as it is far from campus but we will not be staying here again and will definitely not be recommending it to our friends and family.

Stayed August 2013, traveled with family
Helpful?
1 Thank merf56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn State College, responded to this review, August 7, 2013
merf56,
Thank you for sharing a review. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. These details definitely do make a trip and we regret we missed the mark during your stay. Your feedback provides many areas that we can work on in order to improve our guest experience. We appreciate your feedback on these areas and hope you will return and see our improvements. Thank you again.

Sincerely,
Shane Niman, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daphne, Alabama, United States
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 29, 2013

New bar has been set for Residence Inn's. I stay approx. 165 nights a year, and always prefer a Residence Inn type of hotel when I can get one. This one set a new standard for me. The staff was pleasant and eager to help, the rooms/property was well groomed/maintained, the location was ideal (near everything, but not to congested). Not a new property, but is extremely well kept. Next time I am in the area, I would go out of my way to stay here again.

Room Tip: Just stay here is all I can say, you won't regret it. I would be surprised to here a negative re...
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn State College, responded to this review, August 11, 2013
Danny W,
Thank you for your review and complimentary feedback about our great hotel and team. I’m pleased to hear our excellence in service raised the bar of your expectations with our attentive staff, clean accommodations, and ideal location. We value your feedback and business, and we look forward to your return visit with us at Residence Inn State College. Thank you again for writing.

Sincerely,
Shane Niman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton NJ
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 17, 2013

Was looking for a suite type hotel away from the school/downtown area for some business meetings with a co-worker. Great location, easily accessed, clean and well kept. You have to drive to get to most restaurants in the area but that's not a big deal

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OldTimer33592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn State College, responded to this review, July 26, 2013
OldTimer33592,
Thank you for taking the time to write a review about your stay with us at Residence Inn State College. It’s great to hear you enjoyed your stay and found our clean and spacious accommodations well suited for your business travel needs. We appreciate you choosing to stay with us at and we hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Shane Niman, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nj
Level Contributor
298 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed May 26, 2013

This place has everything I needed. The staff was extremely helpful even before we got here. We were upgraded to a two bedroom two bath suite with a full kitchen. There is a fitness center and indoor pool. There is a patio area with a Chimenea and a barbecue. There is a full breakfast and it is very plentiful clean and includes fresh fruit. If I had to return to State College I would definitely stay here!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gg99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn State College, responded to this review, June 3, 2013
gg99,
Thank you for writing a review and sharing your experience with us at Residence Inn State College. It’s great to receive your kind comments about our helpful staff, spacious accommodations and the variety of amenities that we’re proud to offer our guests. We hope you will have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Shane Niman, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn State College

Property: Residence Inn State College
Address: 1555 University Dr, State College, PA 16801-6450
Phone Number:
Location: United States > Pennsylvania > State College
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in State College
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn State College 3*
Number of rooms: 81
Official Description (provided by the hotel):
Newly renovated! Residence Inn State College all-suite hotel combines all the comforts of home with the conveniences of a hotel. Our State College hotel near Penn State University (PSU) and Downtown State College (1.5 Miles) will keep you close to all of the action, your own students and to the exciting Penn State University sports teams. Residence Inn State College hotel is in the heart of Happy Valley and close to many area businesses making your commute to work an easy one. As the only extended stay all-suite hotel in State College, what we have to offer is second to none! All of our spacious suites offer fully equipped kitchens, separate living area and FREE High Speed Internet. Start your day every morning with our complimentary deluxe breakfast buffet. Socialize with us Tues - Thurs at our free dinner buffet. Unwind in our Billiards Lounge, Indoor Pool, Whirlpool, Sport Court or Fitness Center. Among State College hotels, Residence Inn surpasses the rest, whether you're staying one night or thirty! ... more   less 
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Also Known As:
State College Residence Inn

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