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“Pretty Standard Courtyard”

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Courtyard Philadelphia Springfield
Ranked #1 of 1 Hotels in Springfield
Washington, DC
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Pretty Standard Courtyard”
4 of 5 bubbles Reviewed November 22, 2013

This is a standard Courtyard hotel, and we stayed here on a work trip when all the hotels in Philadelphia were booked for conferences. I really wish they had better food options in Courtyards, although for breakfast the Starbucks bistro is fine. We ate dinner at the country club next door, which was not great. (but that is no fault of the hotel's!) The room was clean and new, although my lotion had clearly been used before, as it was only halfway full. The staff worked with us on late check out and were very helpful to me when I called later, thinking I had forgotten something. Overall a good experience.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PassportGirl75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, December 20, 2013
Thank you for the kind words regarding our staff. We do our best to abide by the Courtyard standards in regards to product and service. I apologize for the experience with the lotion in your room. Your feedback has been passed on to our housekeeping department so the situation does not occur again. Thanks again for the feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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120 reviews from our community

Traveler rating
    57
    36
    19
    5
    3
See reviews for
47
15
4
33
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Wauwatosa, Wisconsin
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed November 16, 2013 via mobile

I stayed here for a trip with a college soccer team I work with. Hotel was very clean, great service, rooms were nice (though closet was small)and convenient location to the soccer stadium. The big negative was that the room was right next to the country club bar. The noise level was ridiculously loud as late as 2 am, making getting to sleep nearly impossible. I could easily make out the lyrics of the songs being played. The same sentiments were voiced by the players in the rooms next to me, which isn't good before a major conference championship game. We resorted to purchasing earplugs for players and staff in rooms near the bar.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ANDREW G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, December 20, 2013
Thank you for the review and feedback! We are glad you enjoyed the property and apologize for the noise experience. I hope you will give us a chance to redeem ourselves in the future.
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Brick, New Jersey
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed October 25, 2013

Stayed at this new location while in town for a few days for a wedding. Location was good, easy to get to from 476, and plenty of local places around for food and drink. The Springfield mall is right up the road too, if you rush out of town and forget to pack a tie. Check in was easy, staff was friendly and helpful. The property overall was in excellent shape, as expected being a new location. The bed was surprisingly comfortable for a hotel bed, got a good nights sleep. The property is right on the Springfield country club golf course, so if you're a golfer this place would be right up your alley. The outdoor bar of the country club was open late, which was great for an after party since we Didnt have to worry about driving. Overall a great stay, would definatly recommend this location if you need a place to crash in the area.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wetwater23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, November 5, 2013
Thank you so much for the great review. We especially appreciate the kind words about the staff. It's nice to know you enjoyed the bed, and I hope you can squeeze in a couple rounds of golf on your next trip into town!
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Greenville, South Carolina
Level Contributor
424 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
2 of 5 bubbles Reviewed October 21, 2013

I'm sitting in my room at this Courtyard as I write this. I reserved this to get away from the Philly Airport. It looks great from the outside, but these guys need some serious help.

If it's a new hotel, somebody at Marriott should test drive it before they subject their customers to the pain. I'm a platinum marriott member and expect more.

It's 8:45, I check in after a long day of travel. First, the poor guy at the desk can't make me a key. We end up waiting for one of the slowest elevators on the planet to take us to the 2nd floor where he goes into the telephone room for a couple of minutes and makes me a key - while the guy who walked in after me cools his heels in the lobby.

The closets are a joke. No room to hang anything up - it's stupid, 12" of hanger space in a 36"+ wide closet - go figure.

Next the TV. I change channels and it takes up to 12 seconds for it to change. I go to the lobby to get a new remote. They give me one and it's the same problem. I really don't want to go back down there for something else.

I attempted to post this review and got knocked off the internet......

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, October 24, 2013
We are obviously extremely disappointed that we did not deliver a positive experience for you. Your concerns are valid and are being addressed. We did receive your concerns via Marriott Customer Care as well and will be in touch with you shortly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
456 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed October 19, 2013 via mobile

Stayed here for 1 night for a wedding down the road. The Courtyard Marriott is attached to a really nice Country Club. The hotel is very new super clean and is very well managed. Its the newer style Courtyard with flat screens a bar a public TV lounge area and sofas for chill in on the first level. There's a pool also which was nice. We stayed in a king room which was awesome. Very nice king bed. It had a coffee machine a little fridge and the nicest bathroom. There was also a nice desk and chair and a sofa bed. Big ole closet also with extra blankets and pillows.
Seriously this place was perfect! We asked for two rooms next to one another on top floor and that's what we got.
No negatives at all.
We booked thru booking.com for a great deal!
If Ur staying anywhere close then stay here fo real!!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank riva9129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, October 22, 2013
Wow! What a great review! Thank you for the kind words. There is no better feeling for our team members then knowing they helped provide a memorable experience. We hope you will visit us in the future and again, thank you for the amazing response!
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baltimore, md
Level Contributor
87 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed October 6, 2013 via mobile

Clean new rooms. Nice lobby. Staff nice but seem like they could use more training which is somewhat understandable since they are brand new. Right next to country club and restaurant/bar. The bar looked very happening actually. Mall less than mile away but not a great mall.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jennamack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, October 10, 2013
Jenna,
Thank you so much for the review! I hope that you will choose to stay with us again in the future. If so, please contact me directly when making your reservation. I can be reached via the hotels main line, 610-543-1080. We appreciate your business and your kind words.
Sincerely,
Matt Thompson
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Boston, Massachusetts
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed September 27, 2013

Because this property has only been open for a week, I gave them an extra star for this rating. However, between needing to change rooms due to a broken heating/cooling system and having to deal with an early AM lukewarm shower in my new room, I wasn't all that impressed. It's hardly up to the Marriott standard.

The staff was great and I hope that they solve their infrastructure problems soon, since this is a handy location.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven4971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew T, General Manager at Courtyard Philadelphia Springfield, responded to this review, October 3, 2013
Steven,
First and foremost, thank you for the kind words and ratings in regards to our staff and service. Our team takes great pride in delivering a first class experience to every guest. I apologize for the issues you encountered in regards to the HVAC and water temperature, these are problems that we would never want our guests to experience no matter the newness of the property. Please be assured, all guest room AC units have been checked again and we are in the process of replacing the original hot water heaters. I would like the opportunity to touch base with you if you don't mind? Please reach out to me at m.thompson@marriott.com.
Sincerely,
Matthew Thompson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Philadelphia Springfield

Property: Courtyard Philadelphia Springfield
Address: 400 W Sproul Rd, Springfield, PA 19064-2018
Phone Number:
Location: United States > Pennsylvania > Bucks County > Springfield
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Philadelphia Springfield 3*
Number of rooms: 92
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