I was looking for a cozy vacation getaway just for 3 nights within a few hours driving distance from the Philadelphia area and came across The French Manor in the ‘Select Registry’ hotels book. After looking at their website and several trip advisor reviews I booked our stay. My wife and I stayed there from 3/28/13 – 3/31/13 to celebrate our anniversary.
The location is on a hilltop and has a nice view. If you want a room with a view you need to book a one of the ‘La Maisonneuve Suites’ or maybe a ‘Spa Suite’ room. We were on a budget and booked the ‘Carriage House Room’, it has no view.
Our room was small but that has never bothered us before. Let’s just say it was ‘cozy’. The things that bothered us about the room were: outdated furnishings (wicker furniture circa 1984, two wicker laundry baskets were the nightstands), the comforter for the bed was scratchy not fluffy, the TV was the size of a large laptop screen, fake flowers in the room were old and dusty, the bathroom wall had hair on it, the towels were scratchy (not soft), the closet in our room was big but not functional for hanging clothes (instead it had lots of wire shelves…why?), the closet also had a small metal door that was stained from some dark liquid that had oozed from it sometime ago, the shower door handle came right off the first time I grabbed it, a power outlet with plugs resembling a fire hazard power strip from Christmas vacation. Our cleaning lady made a point one morning to say she was stocking the room with extra stuff (not sure what she was talking about) and then forgot to clean our sink and toilet the same morning.
Now for some good news… The shower in the room was modern and very functional (except for the broken door handle). The breakfasts were excellent. Dinners were very good also (except a little overpriced…even for the generally inflated Poconos region). The indoor pool and hot tub area were excellent and very comfortable. We both got massages, and agreed they were good. They do not offer lunch, but the staff was very accommodating for bringing us drinks and utensils down at the pool after I drove back from the Newfoundland Hotel with lunch each day (5 min drive). We want to give a special shout out to Devon, he made our special martini drinks each day and they were on par with what you would expect from a modern major city speakeasy (fresh ingredients and exciting combinations). One other pleasant surprise was when we returned to our room Saturday night, an easter basket filled with chocolates was on the bed (it was Easter weekend).
Before I tell the rest of my review I want to premise that the ‘star’ rating we gave for this hotel does NOT take into account this final experience. Overall, The French Manor seems to be stuck in the 70’s or 80’s, you know, one of those places in the Poconos that everyone’s parents from NY/NJ/Philly area went to back then. We will not be returning.
The last night there, a new couple checked into the room above us (there was another couple there the other two nights). They checked in around 10pm and were very loud taking their bags up stairs. They argued for a bit and then proceeded to play loud music until sometime after 3am and were talking loudly until at least 1:30am. I don’t know what they were on, but it did not seem to be a stable situation to intervene. Instead I called the hotel afterhours line at 12:15am and informed them of the situation. I called them back at 1:20 to say it was still going on and I was told that they called the room and left a message on their voice mail. I then told the hotel representative that we’ll deal with how I’m going to be compensated in the morning and that there is no use in both of us not getting any sleep tonight. The next morning I went to check out and spoke with the same person I spoke with twice last night. She first was going to comp me half of my last night’s stay, then she realized I stayed 3 nights and was going to comp me they cheapest of the three nights (the first night). I then said for her to comp me the last night since that was when it happened. She agreed and I provided additional feedback of our stay. She also offered to mail us coupons but I told her that even before this incident we would not be returning to The French Manor.
P.S. - You are also welcomed in your room by a decantor Sherry...but who drinks Sherry anymore?
- Official Description (provided by the hotel):
- This Pocono Mountains PA bed and breakfast is a beautiful stone chateau, offering 15 elegant guest rooms and suites complete with fireplace, Jacuzzi, private balconies, and views of the Pocono Mountains. Our secluded and romantic accommodations along with our fine dining on-site 4-diamond restaurant are ideal for any traveler. Look online to learn more about special packages, area activities and events, and to book your next luxury Pennsylvania weekend getaway with us! ... more less
- Reservation Options:
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- Also Known As:
- The French Manor Hotel South Sterling