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“Unpleasant for those 55+”

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Holiday Inn Express Somerset
Ranked #2 of 12 Hotels in Somerset
Certificate of Excellence
Lititz, Pennsylvania, United States
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Unpleasant for those 55+”
Reviewed April 28, 2013

This hotel was clean overall although the hall and elevator carpeting were dirty.
The breakfast area could not accommodate everyone and the choices were on two tables and picked over. Front-desk staff were polite but not friendly to us. They gave us ONE bottle of water and ONE greasy cookie when checking in and did not ask when we left if we enjoyed our stay. Most of the other guests were lively couples and families with children.

Room Tip: If you are 55+, try another hotel.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Somerset, responded to this review, May 18, 2013
Dear Mary O,

Thank you for providing us with a very considerate review and thank you for staying with us. I am pleased that you have noticed the cleanliness of our rooms. Our hotel is very proud of its level of service, cleanliness and quality of its product. I would also like to apologize for the dissatisfaction you had experienced during your stay. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
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    80
    18
    3
    3
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 27, 2013 via mobile

We stopped at the Holiday Inn Express and was so happy we did. It was not only new but so welcoming and clean. I had never stayed yet at the Holiday Express and am so glad I did. This hotel even had a laundry room for the guests. We were so pleased we stayed again on the way home from Maryland. Great location. I am very picky and this hotel checked all the positive boxes.

Stayed April 2013, traveled with friends
Helpful?
Thank 4905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Streetsboro
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 25, 2013

We stopped for the night on our trip back from the OBX. Had read the reviews on this site and we were comfortable with our choice. The hotel was newer...modern...clean....couldn't be "closer" to the turnpike! We were very impressed with the furnishings, the comfort, the hospitality of the employees. The price is what i expect to pay for a very pleasant room and comfortable bed. Everything was new and very clean. Breakfast was in a very nice area and was typical...some hot choices and cold. We'll come back.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeffJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 5 Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 11, 2013

This Holiday inn Express is a newer property. Kept extremely clean! This hotel is a great place to stop for the night. Right off the toll road- literally- you can almost miss the turn in coming off the exit. They had our two rooms ready for us- they were even next door. They went out of their way to make sure all was OK and if there was anything they could do for us. Great Personal Service!
Very good "typical" HI breakfast. They do an excellent job in keeping all breakfast items stocked and fresh. They had a separate attendant cleaning the tables in the area to eat. And I mean cleaning...she wiped the chairs down along with the arms to them and even the table legs! I truly appreciate seeing that and knowing I had a clean place to eat my breakfast.
An extremely Comfortable and Clean place to sleep!

Room Tip: Ask for a room not facing the toll road if possible!
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 12, 2013

This hotel was fabulous!! Very clean, and a nice place to stay. The staff was very helpful upon check-in, since I did not have a reservation, and no complaints....It is everything that the Holiday Inn Express stands for. I did find that they were a little bit over-priced even with a AAA discount, but it was late and I really did not want to drive anymore, since I was driving to Indiana from NY.

Room Tip: Since I only checked in later, the hotel was pretty empty, so there was no noise anyway.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 123DolphinsNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny P, Director of Sales at Holiday Inn Express Somerset, responded to this review, March 22, 2013
Thank you very much for taking the time to post a review of our hotel. We are glad that you enjoyed your stay! Anytime that you are in the area, please feel free to Come visit us again!! Again, thanks for your time and we look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 12, 2013

Within spitting distance of the turnpike exit, this property was clean and quiet, with spacious rooms, nice public areas, even a fireplace in the lobby. We just dropped in at the end of a day's drive and the front desk staff was friendly and accommodating. Free wi-fi in the room and a hearty free breakfast made it even better. We had a pleasant and comfortable stay and I'd definitely recommend this HIE to anyone who finds themselves in Somerset PA in need of a good place to sleep.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teriyakijones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 7, 2013

My husband, baby, and I needed a place to rest overnight during a very long car trip. This hotel was comfortable, the staff was extremely pleasant, and the breakfast -- like all Holiday Inn Express breakfasts -- was very good. My only regret is that we didn't have time to swim in the indoor pool. I'd recommend this hotel to all tired travelers.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Somerset

Property: Holiday Inn Express Somerset
Address: 132 Lewis Dr, Somerset, PA 15501-1074
Phone Number:
Location: United States > Pennsylvania > Somerset
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Somerset
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Somerset 2.5*
Number of rooms: 72
Reservation Options:
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