Let me say first all the wonderful things about Skytop Lodge. The grounds are beautiful, the rooms, while mine was small, was charming and well maintained. The bellhop, the restaurant staff and the housekeeping staff all lovely and helpful. We stayed in a 4th floor room with an amazing view, sweet furnishings and spotless room. Was it brand shiny new? No, and I didn't go to a stately historic hotel for a brand new guest room. My expectations were for character and not luxury and were more than met. I did not book with dinner, just breakfast but the buffet was plentiful, option for a cooked breakfast from a menu and coffee was delicious.
My only concern is my arrival. No one was at the door, the hotel lobby was empty except for one sleeping guest. It was 5 pm on a weekday? The front desk clerk getting someone ice from the bellhop closet, but finished with that task, walked by me and did not acknowledge me at all on her way around to the desk. There was no friendly welcome to the hotel, her reply to me was "yes, can I help you?". I said I was checking in and the reply was "Oh", no change to demeanor. I was not oriented to the resort, no one asked if it was my first time, no offer of help with my luggage or to park my car, all the normal service one would expect from a 4 or 5 star hotel. I was simply asked for my card/id, told I booked a room with breakfast, told the hours of service and handed my key. Okay.... not the best first impression, slightly off putting. It got a bit worse when I found my room was configured as a king and not a 2 bed twin, an hour later with not much help from that hotel clerk, housekeeping and the bellman's kindness fixed that situation.
Your front desk staff are the face of your hotel. This hotel clerk seemed uninterested in service and was not a friendly face after a drive, it was like dealing with a stone and I felt unwelcome and as if I were asking for something extra, not what I booked. I would have had dinner and paid quite a bit for that but instead, we left and found a charming simple place in town.
Please note, the rest of the stay and the rest of the staff, including a power outage (brief! the hotel has a generator) was great but one bad apple really can spoil the lot. I was glad that every other person I dealt with was friendly, welcoming, helpful and kind. Maybe there just needs to be some training here - I work in service and I understand how to make everyone feel special, it's not so hard after all and I feel the hotel manager / front desk manager needs to give this person some time to be a better fit with the rest of the staff.
- Official Description (provided by the hotel):
- Naturally InspiredExperience the ultimate retreat by visiting one of the most esteemed lodges in the country—Skytop. This grand historic estate features the very best in accommodations, fine dining and limitless recreation including the new Adventure Center at Skytop.You and your family can explore 5,500 pristine acres of inspiring natural beauty while enjoying a range of seasonal activities. Choose from the adventurous—like clay shooting and downhill skiing—to the serene—like nature hikes and full spa services. No matter your age, personality or desire, Skytop Lodge can make your next trip an unforgettable experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Priceline, Travelocity, Hotwire and getaroom.com so you can book your Skytop Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Skytop Hotel Skytop
- Skytop Resort All Inclusive
- Resort Skytop Lodge
- Skytop Lodge Skytop