When the resort that my husband & I had reservations at last week closed due to an outbreak of Norovirus, we decided we would go to Skytop for our 2 night-3day get away. After I had made our reservations by phone (only 5 days before we were to go), I realized that nothing was mentioned about the “Spa Package” which the website claims “Relax and unwind your way. Book now and your stay includes a $100 spa credit.” Since we wanted spa treatments, I called the reservation desk again, only to be put through to voicemail, with the promise that somebody would return my call. That phone call didn’t happen…and I see from other reviewers that this is not uncommon. That was the first indication that this was not like “the other place”. So I called the “spa” a couple of days later to make our appointments. Nothing was mentioned at the time that the “spa” is on the 5th floor of the main lodge, and the elevator only goes up to the 4th floor. It’s a good thing that my 8 month old new titanium knees could manage the flight of steps from the 4th floor to the “spa” on the 5th floor. The “spa”, contracted by an independent company, is not owned or run by Skytop. It is nothing more than a bunch of rooms down a hallway with dirty carpet; there is no spa atmosphere here whatsoever. There was music in the waiting room, but none in the treatment room, other than the squealing massage chair that I sat on while getting a pedicure. Definitely not relaxing. Skytop management should take a trip to “the other place” to see what a real spa is like!
Our room itself was very comfortable. It was clean and updated (except for the TV….). The wireless internet was sufficient which was a good thing, because after dinner there is nothing to do besides read, watch TV or surf the internet, since the pool closes at 6:00 and the gift store closes at 5:00! After our “spa” treatments, my husband and I went to the hot tub (at 4 pm)…..there were no keys for the locks in either locker room…..we had to take our belongings with us to the pool area. I mentioned this to staff at the check in desk on our way back upstairs. They said that the pool attendant had the keys. What pool attendant? There was no pool attendant! Apparently there was supposed to be, but there was a sign posted that said, “No lifeguard on duty.” I also mentioned to the staff that it would be nice if the pool were open later than 6:00. Their response was that a lot of people have requested that……So why isn’t management listening??? I was also told that I would receive a survey to fill out and I should mention that. Since I never received that survey, I am suggesting it here on Trip Advisor….
Since it is flu season (and the very reason that we were at Skytop and not “the other place”,) it would have been nice if there were hand sanitizers around the facility, particularly in the main lodge (where afternoon tea is served) and certainly by the entrance of the restaurant. None. Come to think of it, there were no tissues in the room, either (nor was there a microwave or coffee maker, or even a pad of paper with “Skytop” on it, but that’s another story!).
The first night at Skytop my husband and I had drinks in the Tap Room before dinner. I couldn’t get past the food on the ceiling above us. Looked like dried ketchup. And I’ve never been served a frozen strawberry dacquiri in a tall, “Coca Cola” style glass. The second night (food still on the ceiling) the strawberry dacquiri was served in a proper glass….
The food was nothing special, no presentation at all, particularly the buffet tables, certainly nothing like “the other place”. The first night my entrée was cold. Nothing like cold scallops and smashed potatoes. The breakfast and lunch buffets were adequate, but again, much of the food that is supposed to be hot was not. The wait staff was very attentive, though.
Looking forward to returning to "the other place".
- Official Description (provided by the hotel):
- Naturally InspiredExperience the ultimate retreat by visiting one of the most esteemed lodges in the country—Skytop. This grand historic estate features the very best in accommodations, fine dining and limitless recreation including the new Adventure Center at Skytop.You and your family can explore 5,500 pristine acres of inspiring natural beauty while enjoying a range of seasonal activities. Choose from the adventurous—like clay shooting and downhill skiing—to the serene—like nature hikes and full spa services. No matter your age, personality or desire, Skytop Lodge can make your next trip an unforgettable experience. ... more less
- Reservation Options:
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- Also Known As:
- Skytop Hotel Skytop
- Skytop Resort All Inclusive
- Resort Skytop Lodge
- Skytop Lodge Skytop