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“Chef Rolo - Romantic Gateaway”
Review of Skytop Lodge

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Skytop Lodge
Ranked #1 of 1 Hotels in Skytop
Certificate of Excellence
Farmington, CT
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Chef Rolo - Romantic Gateaway”
Reviewed April 19, 2013

Just back from a 5 days Romantic getaway at the Sky Top Lodge in the Poconos. The hotel is recognized by the fine dining experience in an all meals included American plan. At the Windsor Dining Room, we were expecting a reasonable buffet presentation but happily surprised with a high end, top quality a la cart menu. Highlighted with incredible crafted and delicious deserts, most mention everyone’s favorite chocolate delight. Not a dollar menu but a big return on investment for the breakfast, lunch and dinner. Service is incredibly cordial, courteous and professional, down side is the kind of restrictive service hour’s windows, hour and a half for breakfast and dinner and just one hour for lunch.

Room Tip: Request a third floor lake view room! Lots of weddings on weekends!
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  • Stayed April 2013, traveled as a couple
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Helpful?
Thank Chef-Rolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas H, General Manager at Skytop Lodge, responded to this review, April 26, 2013
Dear Chef-Rolo,

Thank you for sharing your feedback in relation to your recent stay at Skytop. Our culinary team consistently provides a world-class dining experience for our guests. Skytop’s fine dining experience is greatly enhanced by the excellent service provided by our dining room staff, as well as our entire team. I will be sure to share your comments with them. They will be glad to know you enjoyed your stay.

Again, thank you for your feedback. We look forward to welcoming you back soon.

Sincerely yours,

Douglas Hustad
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,155 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
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English first
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 8, 2013

Three friends and I went to the Skytop Adventure Center on April 7th for the Treetop Zipline & Challenge Course. We had the most excellent time. Our guide Chris was fantastic and showed us how to do each part of the course when we were unsure of what to do. He answered all our questions and was really friendly and fun. Unlike some zipline courses where the guides don't actually do the course with you, the guides at Skytop are right there in the trees doing the course and helping you out. We were all sad when we came to the end of the course, and immediately wanted to do it again. I highly recommend the Treetop Zipline & Challenge Course. All four of us are already discussing another trip to Skytop for more ziplining and to check out the other activities that they offer.

Stayed April 2013, traveled with friends
Helpful?
3 Thank 304KW304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas H, General Manager at Skytop Lodge, responded to this review, April 15, 2013
Dear 304KW304,

Thank you for providing feedback in relation to your recent Treetop Adventure experience. Our course is unique in that the guides actually lead the guests through the course. Chris is an excellent guide and each member of our Adventure Center team is capable and friendly. They provide exceptional experiences for our guests.

The Adventure Center also offers rock climbing, paintball and mountain biking, which are all great activities for a group to enjoy. I trust that your next visit to Skytop will be even more exciting than your last.

Sincerely yours,

Douglas Hustad
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 7, 2013

Stayning at this hotel is like taking a trip to the 80´s as some things seem outdated. Beautiful premises,

It is the perfect place to learn snow skying as teh very small sky center is not very crowded. Good teachers.

The food is ok, for an allinclusive hotel. The wine list is out very good.

The staff in teh front desk is not friendly at all.

They charge a 15%t tip over the whole bill, which I think was ridiculous.

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
3 Thank 407PaulaC75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas H, General Manager at Skytop Lodge, responded to this review, April 15, 2013
Dear 407PaulaC75,

Thank you for sharing your Skytop experiences with me. I am glad that overall you enjoyed your stay. Our ski area is perfect for beginners. We have a great team of experienced instructors.

I sincerely apologize for the service you received at the Front Desk and I have addressed this issue with our team. We will ensure that our excellent service standards are upheld in this area. Also, please note that the gratuity charge is applied in order that our guests do not feel obligated to tip individually in each area of the Lodge.

Thank you for your comments. I look forward to welcoming you back to Skytop.

Sincerely yours,

Douglas Hustad
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed April 4, 2013

We stayed at Skytop the week before the Memorial Day this year. The resort was very quiet and gearing up for the big weekend. We got to watch they plan tons of flowers. This was our 2nd time at Skytop. We brought our 1 year old daughter and the resort was great for her. She turned 1 the week we were there and they brought out a cupcake for her and the wait staff sang to her. It was very cute. I cannot say enough great things about the dining staff. They do everything to make all your dining experiences great. They brought out anything we needed for our little girl. The food is very good and made me almost feel like I was on a cruise. It's all included with your room fee which isn't cheap but they do feed you a lot. Keep in mind any alcohol is not included and they are making a nice mark-up on that. This resort is very family friendly and don’t make you feel awful when your toddler acts out at a meal. They do stick to the rule of the suit coat for dining so don’t forgot to pack. If you do don’t worry they will let you borrow one!!! They did provide us with a crib for our room and a small fridge for all our baby supplies.
We did have a rainy week. We made the best of it and had a great time. The property is very beautiful and very well maintained. We love going on walks around the lake and all over Skytop’s property. I'm sure as our daughter gets older she will get to partake in the the fun activities at Skytop.

Overall very beautiful property with wonderful staff that cannot do enough for you!

  • Stayed May 2012, traveled with family
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Helpful?
1 Thank jerseyjenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas H, General Manager at Skytop Lodge, responded to this review, April 15, 2013
Dear jerseyjenn,

Thank you for providing feedback regarding your recent stay. I am glad that you chose Skytop as the destination for your daughter’s first birthday celebration. We certainly have a wonderful team who provide world-class service for our guests. I shared your comments with them and they were pleased to know that you enjoyed your stay. Skytop is a beautiful place year-round and it is special in the spring. Our grounds team ensures that Skytop’s natural beauty is enhanced by careful tending to our trails and gardens.

We look forward to welcoming your family back to Skytop.

Sincerely yours,

Douglas Hustad
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Mills, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 2, 2013

My family of 6 stayed at Skytop 3-25-13 to 3-28-13.
Found the food to be diner grade at best. Staff was rude and for the most part unhelpful (with the exception of Fernando our server). Our initial food server was so rude she found it necessary to tell us how many tables she was serving when we asked for choclate milk for my son.
Activities for young children were awful, unless you like to pay a premium price to have your children spend there time in afternoon coloring and play do sessions.
Pool water looked dirty.
Adventure center staff need a lesson in sensitivity training. My 10 ten yr old son left in tears.
Front desk peronsal were not welcoming in the least. Seemed to be just putting the time in.
We were so looking forward to this brief vacation. It was so bad we left a day earlier than our required departure date. Upon departure the front desk person responded with a simple "OK" when told why we were leaving early. It seemed failure was acceptable in this case.
We won't return.

  • Stayed March 2013, traveled with family
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Helpful?
10 Thank jamesv708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas H, General Manager at Skytop Lodge, responded to this review, April 15, 2013
Dear jamesv708,

It was a pleasure meeting you throughout your stay. Please accept my sincere apologies for not meeting your expectations. I personally shared your feedback with our team. They certainly were very concerned that we did not live up to our mission of providing world-class service.

I will contact you and look forward to regaining your confidence in Skytop.

Sincerely yours,

Douglas Hustad
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia PA
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 1, 2013

We have been visiting Skytop for many years and this trip provided a welcome respite and delightful service. We arrived to be greeted by Dwayne, the friendliest doorman on earth. Check in was easy and our two connecting rooms were comfortable and fresh. My husband and I travelled with our teenage son and two of his friends. Although our visit was between seasons, there was plenty to do for all. The boys were disappointed that there were no bike rentals ( although we were specifically assured by the concierge that they would be available ) but they made do with some wonderful hikes, skeet shooting and playing in the game room. Dining room service was much improved from our last two visits. The hotel provides an "American Plan" and guests sit at the same table for all meals. Dinner was lovely and the boys enjoyed dressing up for a change. I only wish we could have had the same server each evening. One of our servers, Jake, was just terrific and his replacement the following day fell short. We had great service from the wine steward, Tara. Her suggestions were right on the mark. By the last night one of the boys had developed a sore throat. Our busman, Mason, noticed this and on his own, fetched tea with honey. There were many instances of this sort of consideration on our trip. So why not five stars? Well, the concierge promised certain activities that were not available and there were certain opportinities missed. We signed up for a nightime hike that was really an embarrassment -- not enough lights and a muddy trek with no leadership. If only Skytop could fix those glitches, it would be tops.

Room Tip: 3rd and 4th floors have best views
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank ssbPhiladelphiaPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas H, General Manager at Skytop Lodge, responded to this review, April 15, 2013
Dear ssbPhiladelphiaPA,

Thank you for sharing your feedback in relation to your recent stay at Skytop. We are fortunate to have such a great team – Dwayne, Jake, Tara and Mason each provide world-class service for our guests. I shared your comments with them as well as the rest of our team. They were pleased to know you enjoyed your stay.

Please accept my sincere apologies with respect to the bike rentals. We certainly should have been more responsive to your needs. I have discussed this with our Activities team to ensure that we anticipate our guests’ needs and continue to provide excellent service.

I trust that we will earn your “five-star” rating on your next visit to Skytop.

Sincerely yours,

Douglas Hustad
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westchester, New York, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 30, 2013

Our family of 4 just stayed here for 5 days. It's a bit of a mixed bag: there are a lot of great family activities in and around the lodge, the food is mostly just OK, the service is generally very good. We were "sold" a lodge room when we made our reservations that was supposed to be adequate for 2 adults and 2 kids. There is an additional $45 per child charge for this room. On arrival, the room was smallish, with a king bed, pullout sofa and option for a cot. Not adequate. The clincher was a depressing view of a roof with pipes and noisy HVAC mechanicals. Unacceptable! Why do hotels think it's OK to sell this kind of product? We spoke with the desk and were able to change to 2 adjoining rooms at the Inn near the golf course. Bottom line: much newer, nicer rooms with picturesque lake view for net of about $97 more per night (2nd room $187 plus tax etc but no child charge). It's a 5 minute walk to the lodge for meals etc. Also shuttle ride available.

The food: we're ex-Manhattanites so perhaps jaded, but Skytop valiantly tries to be world class with their food...the presentations are usually quite nice but the dishes (esp. meats) can be dry, gristly or over sauced. One notable exception: the last night I tried the ancho chili rubbed wild boar and it was excellent. The buffets are average, and the desserts are an orgy of sugar and gluten. One other note, although they state that at dinner, jackets are required for men, we noticed that the rule is not strictly enforced, with some men in jeans and casual shirts. C'mon, even Jack Nicholson had to wear a jacket at the crab joint in "As Good As It Gets"!!

Service is excellent and consistently friendly both at meals and all around the lodge, although at a few breakfasts the wait staff seemed to be sparse or overextended and we waited long times for service. The staff interacted in a fun way with our pre-teen son, helping to turn his crabby mood into smiles and laughs.

Activities: great hiking: check out the Leavitt Falls (stunning) and West Rim trails (amazing views). Treetop adventure: outstanding, well run and challenging! Dog sledding: fun & interesting but not the biggest bang for the buck...could have been longer. Ice skating is good.

Overall, this was a very good trip, we had a great family vacation even in occasional wintery conditions.

  • Stayed March 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank tastydee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas H, General Manager at Skytop Lodge, responded to this review, April 12, 2013
Dear tastydee,

Thank you for providing feedback in relation to your recent stay at Skytop. I am glad to know that overall you enjoyed your stay. Please accept my sincere apologies, however, for the difficulties you experienced in connection with your room. I am pleased that our Front Desk team was able to suitably accommodate your family at the Inn.

I have discussed your comments regarding our dress code policy with our dining room managers. Skytop strives to maintain a sense of decorum. We will ensure that this policy is enforced in our dining rooms.

Sincerely yours,

Douglas Hustad
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Skytop Lodge

Property: Skytop Lodge
Address: One Skytop, Skytop, PA 18357-1099
Location: United States > Pennsylvania > Pocono Mountains Region > Skytop
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Skytop
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Skytop Lodge 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
Naturally InspiredExperience the ultimate retreat by visiting one of the most esteemed lodges in the country—Skytop. This grand historic estate features the very best in accommodations, fine dining and limitless recreation including the new Adventure Center at Skytop.You and your family can explore 5,500 pristine acres of inspiring natural beauty while enjoying a range of seasonal activities. Choose from the adventurous—like clay shooting and downhill skiing—to the serene—like nature hikes and full spa services. No matter your age, personality or desire, Skytop Lodge can make your next trip an unforgettable experience. ... more   less 
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Also Known As:
Skytop Hotel Skytop
Skytop Resort All Inclusive
Resort Skytop Lodge
Skytop Lodge Skytop

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