Because our trip to FLA was cancelled over the winter vacation we decided to take our three children to Great Wolf Lodge (ages 15, 13 and 7). WE went with some friends --none of us had been there before-but everyone had heard great things about it for what it is. My 13 year old is severely impaired with autism and loves nothing more than water/swimming so we figured it would be a good place to go for one night. Boy were we wrong!
The place was crowded and the lines for the slides were quite long. My son has trouble waiting for long periods of time. My son was getting antsy after a while so I went to the front desk to see if they had any special access pass for kids with special needs, as they do at Disney, Hershey and 6 Flags. Surprisingly they do not. But someone said that if I could find a manager on site I could probably get them to help me for the day.
By this time my 13 year old (who weighs 150 lbs) was having an all out temper tantrum. Crying scratching his neck and pulling on me. IT was not pretty. As this was happening I was explaining to the manager that my son was having a difficult time here-overwhelmed by the facility, the noise and the crowds and couldn't wait on the long lines. I asked nicely if he could help me out. It was obvious that my son was having trouble. But this man told me NO. HE said that his guests would not appreciate us cutting in front of them so he could avoid a line. When I explained to them that the guests at Disney, Hershey, etc. are only too happy to help, he told me that the GReat Wolf Lodge clientele was different. Huh?
While my son continued screaming and scratching both him and me, the manager was adamant that he couldn't help me. He finally in an angry manner said, "Fine. I can help you this one time and one time only....I will take him to the front of this line once." Of course, as I pointed out to him ....my son is having a huge fit right now, do you think now is a good time???!!
Bottom line. I was horrified at how I was treated by this person. First, I am extremely surprised that in this day and age, the Great Wolf Lodge does not have a special pass for person with special needs. Not to mention the fact that a place which is supposed to be all about the children/family , should be extra accomodating to a child with autism. What kind of example are they setting for others? Do they not have compassion for children like my son? Did this gentleman think I was having a great time while my teenage son had a huge tantrum in front of hundreds of people. Believe me, I would have loved nothing more than to sit on a chair relaxing but I cannot do that with my child.
We wound up spending most of the afternoon/evening in our room, which we spent a heck of a lot of money for. The food was absolutely disgusting and I couldn't wait to leave the next morning. I was very disappointed. I dont think the manager was very kind and he clearly had no empathy to our needs. I just hope that Great Wolf Lodge takes the time to review their policies and takes care of other children with needs better than they took care of mine.
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- Also Known As:
- Great Wolf Hotel Scotrun
- Great Wolf Resort