Just returned from a 1 night 2 day stay at the Great Wolf Lodge in Scotrun PA, with my husband and two kids (4 and 21 mths). Here is the good, the bad, and the ugly from our trip.
Location was about 1 1/2 hours from NYC.
Very conveniently located off the highway.
Lots of food options and supermarkets within 5 miles.
Our room was upgraded free of charge to a fireplace room without even asking!
Large room with balcony, fridge and microwave in room.
Lots to do in the hotel: large indoor waterpark (good for young children as well as teens); outdoor pool area in the summer; arcade; spa for kids and adults.
Seasonal activities: Story time with Rowdy the Reindeer, Santa visit, horse/carriage ride, snowfall in the lobby.
For as many people there are visiting this place I found the room and pool area to be VERY clean! I was pleasantly surprised.
No room service (unless you count the stale Pizza Hut that can be delivered with an 18% gratuity added on).
If you stay on the 2nd level there are no vending machines. Once everything closes at 11pm you need to go up or down to get drinks/ice.
The food around the pool area was poor quality. Although I didn't find the prices to be extremely unreasonable (comparable to theme park prices - as expected) as others had mentioned the Pizza Hut was stale and the snack bar in the pool area only had super greasy food choices (hotdogs, burgers, fries). We did get a snack from the bar to bring back to our room - quesadillas and shrimp cocktail and they were pretty good and portions were big.
The lobby area was super crowded and needed someone to constantly keep sweeping and cleaning. Lots of garbage around.
Room prices were high - search the web for coupon codes! I used code SPLASHERS to save $20 a night.
The staff was young and really could care less. I found the front desk staff to be the worst but some of the life guards in the pool area were just staring into space rather than watching the pools!
Check In - ABSOLUTELY HORRIBLE!!! When you walk into a front door and see a roped off area for the line for check in that is not a good sign. We waited on line about 30 minutes. We were told we would get a call on our cell phone when our room was ready (we arrived around 3:30pm - no rooms available yet). We never got a call and waited until 4:45 before going back to the desk to check on our room. Our room was ready and they apologized for not calling but we paid big bucks for a 1 night stay, I was hoping to be in the room when we arrived!
Overall we were pretty pleased with our stay. I was pretty worried after reading some reviews. Would I stay again? Not really sure just yet! The kids did enjoy everything once we got all checked in. Great Wolf really needs to do something about check in though, it was really not pleasant to be greeted to a roped off line of 20 other people waiting to check in.
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- Also Known As:
- Great Wolf Hotel Scotrun
- Great Wolf Resort