I was looking for a nice B&B in Pocono and found the Countryside Retreat at the Sheradin's on the Web. Looking at the reviews I noticed one about rude customer service but chose to ignore it and booked 2 nights in July. The next morning I changed my plans for the trip so I replied to the booking confirmation email canceling the reservation and requesting confirmation for the credit card reservation. A few hours went by so I called to make sure they got my email and that the booking was cancelled. Ron answered the phone and rather rudely replied that he does not know why I was able to book the rooms since they were fully booked and that the email was sent to confirm it. When I said that I called because I didn't get the email, he once again rudely said "then check your email again" and hang up. I was so surprised that I called back asking why was he so rude, only to receive even more rude and angry response.
I am amazed that this place is even open if this is the customer service they provide. I am glad I changed my mind to go somewhere else!
- Official Description (provided by the hotel):
- Stone Lake Inn is a Bed & Breakfast and Event Venue on 6 beautiful acres in the lovely Pocono Mountains. We are in the middle of the Pocono Wine country and are close to many amazing things to do. Call today for a getaway you will remember forever. We serve a hot deluxe breakfast each morning of your stay and we include a complimentary bottle of wine from one of our favorite local wineries. We also have coupons for a free wine tasting at the winery as well. See you soon!! Scott & Jacki ... more less