I love Marriott as a brand- in fact, I'm an elite member who stays in lots of them- and some properties obviously stand out from others. This particular location in the lovely Robinson/ Settler's Ridge shopping area, was unfortunately very average in every sense of the word. This is not an old property, it's still fairly new in fact- and that is where I become disappointed. Properties like this one, with so much going for it, need to TRY to maintain things a bit better. The furniture, the lobby, the parking lot, exterior and the amenities are all very modern and nice. The problem is in the housekeeping.
There were brownish specks sprayed all over the toilet area in the bathroom, and the germaphobe in me was pretty freaked out by that. There was some debris in the sheets when I pulled back the comforter of the bed and there were other marks and stains on the furniture and walls. The tv remote was greasy and the fridge and ice bucket were dirty. That to me, just means the housekeeping does the minimum required of them. If the rooms got a nice, deep cleaning that would make this property much nicer.
Dealing with check in and check out was ok- the front desk was fairly friendly. I didn't feel particularly welcomed- it was more of a robotic front desk staff. And I usually get upgrades depending on availability and late check out since I'm an elite member but these things never came up- and I'm certain the occupancy was not full on the night in question.
Basically, this property doesn't really do anything out of the ordinary to wow their guests- they simply hit the high points and hope for the best. I will say, however, that they offer free transportation to the area shopping and dining attractions- which is awesome and I really appreciate that amenity.
Management, please go over every room with your housekeeping supervisor. I mean, really look at the details like you would if you were a paying guest. You'll be surprised with what is being overlooked.
- Official Description (provided by the hotel):
- You've arrived at a whole new kind of stay at the Courtyard by Marriott Pittsburgh Airport Settlers Ridge hotel. The thoughtfully appointed guest rooms offer you a perfect place to work, relax, and recharge. Enjoy our fresh, plush bedding, modern and flexible spaces and well lit work space with free Wi-Fi at this Pittsburgh Settlers Ridge hotel. Access the latest news, weather, airport conditions and more via the interactive GoBoard. We are an ideally located Settlers Ridge hotel that is within walking distance to great dining, shopping & entertainment options such as REI Settlers Ridge, Barnes & Noble, PF Changs, Cinemark Movie Theater, and is just minutes to IKEA and Downtown Pittsburgh. Enjoy free airport shuttle service. Grab a Starbucks coffee, a bite to eat, or unwind with evening cocktails in The Bistro. Take a dip in our indoor pool or keep fit in the fitness center. Everything you need for an enjoyable stay is at this Pittsburgh hotel, the area's first LEED Silver Designed Courtyard! ... more less
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- Also Known As:
- Courtyard Pittsburgh Airport Settlers Ridge Hotel Pittsburgh