I have been camping at this campground for the last 6 years. We annually make 2-3 trips a year to Eagle's Peak because it's a short drive and convenient. But last October after a weekend there for Halloween, I will never give this campground and Adventure Bound another dime of my money. Upon exiting the campground, my tire truck was punctured by the road spike mechanism they in place. I got to the bottom of the hill and had to quickly return to the campground before all of the air was out of the tire. Although a few staff members did help me change the tire, I am more pissed off at the fact that the gentlemen staff member that I spoke to basically told me that they would not compensate me for having to have to purchase a new tire for my vehicle. As a result of this little fiasco, I had to replace all 4 tires on my truck sooner than I was financially planning. My tire technician looked at the tire and concluded that the damage was definitely due to their faulty piece of equipment. Luckily only one tire was punctured. I initially attempted to deal with getting compensated for the damage from the management at the campground, but I was quickly diverted to the corporate office in Florida. I began the process of trying to speak with "Wayne Jr." at the corporate office in Florida and after 5 attempts to speak with him I finally did and he told me that my insurance should cover the issue. I spoke with my insurance and they said absolutely not. So I called Wayne back and as of the last conversation, he made it very clear that Adventure bound would do nothing to help me, not even split the difference of the costs. Wayne Jr. was very rude to me during our conversation and made no attempt to make things right. With customer service like this, they apparently don't value the people who pay their salaries. I have enclosed pictures of the defective tire spike mechanism and of my damaged tire.
So, a warning to all who camp at Eagle's Peak: THE TIRE SPIKE MECHANISM AT THE EXIT OF THE CAMPGROUND IS NOT WORKING CORRECTLY AND YOU STAND A VERY HIGH CHANCE OF LOSING TIRES! Don't be fooled by these owners/managers. Many of you here have written comments on how friendly the staff is.........I disagree. They are not very friendly at all.........especially to kids. So long Eagle's Peak!
- Also Known As:
- Eagles Peak Rv Park And Campground Hotel Robesonia