I was very hesitant to write this review as I am not sure if my experience is unique or the norm. I don't like the thought of rating a hotel so low just because of one bad egg, however I feel compelled to share my experience.
My wife and I planned a historical road trip from Ohio to Massachusetts. We had several stops and were trying to find a perfect place to stay between Sleepy Hollow NY and Hershey PA. We decided Reading would work out good and when I found the Abraham Lincoln I thought this is perfect.
We left Sleepy Hollow a little later than we expected but we still should have gotten to the hotel at a decent time. We ran into some very unexpected traffic and construction that delayed us several hours. We didn't even reach the hotel until midnight. I was disappointed because of how early we had to get up in the morning and how we really wouldn't be able to enjoy the hotel. When we finally found the right door to enter we walked up to the check in desk. The lobby itself was absolutely beautiful and had several nice areas to sit and had a second floor with an equally beautiful bar room. This is the only thing we were impressed with.
The front desk was empty. There was a wedding party and a fraternity there that night so there were quite a few people walking around. Too many people in my opinion to have the front desk unmanned. My wife and I stood at the desk with our luggage for at least half hour until an employee showed up holding a pillow and a blanket. He did apologize and he said he was the only one there that night. With a hotel this size how is this even acceptable or safe? We understood his dilemma and accepted his apology. He gave us our keys and up the elevator we went. When we got to our room there was a do not disturb sign on the door handle. Part of me thinks this might have been forgotten which in itself would be hard for housekeeping to do and the other part of me doesn't want to bust in on someone else's room at 1230 in the morning. Needless to say we tried the keys anyway, several times, and they did not work.
We headed back down to the lobby and surprise surprise the front desk was empty again. After waiting another half hour we decided to make the best of it and went to the bar. At that time the bartender called last call so that put a damper on that situation. I walked all over the hotel trying to find the attendant with no luck. We were going to ask the bartender but initially didn't because he seemed extremely overwhelmed. After dealing with a frat and wedding party this is very understandable but after 45m we finally asked him what to do. He apologized several times and was very sympathetic. He had to call his manager who then had to call the employee on his cell phone. 15 minutes later the elevator opens and out walks the employee with what seemed to be his girlfriend. His shirt was clearly disheveled and he walked her out to the door and went back to the check out desk (we are now assuming what the pillow and blanket he brought up earlier were for). At that point my wife and I were fuming but we just wanted to go to bed because we had to get up early and had a long day ahead of us. He didn't even apologize or try to explain his absence but said the room was empty and the cards should have worked. At that same time another guy came down to the lobby saying his cards didn't work either. He gave us both new cards and up we went.
I could hear the guy down the hall saying his card still did not work, but ours did that time. We finally entered our hotel room ready to crash. The room was interesting. There was a desk and a pony wall between the bed and entry area which did look nice. The TV was enormous which was nice, even though we weren't going to be watching any TV. All that being said the entire entry area where the desk and dresser were was covered in a huge stain. This stain literally covered most of the floor in that area. It was a little disturbing, and to top it off the toilet would not flush. If the hotel is ok with this what else are they ok with. At this point it was past 130 in the morning and we just wanted to crash. The bed seemed ok and we crashed, woke up and got out of there as soon as possible considering the little amount of sleep we had gotten.
I've stayed at many hotels and have had good and bad service but none of them come close to this. I am sorry if this was an odd occurrence and not the norm but all of these things were still unacceptable and put a huge damper on my families vacation. As I said before I am hesitant to complain but I am debating on forwarding this to the Better Business Bureau.
- Official Description (provided by the hotel):
- Abe's by Chef Alan offers casual and fine dining cuisine in the Restaurant and Bar located in the Lincoln Tower Apartments. The Presidential Ballroom and a Private Dining Room are also available for weddings, meetings, parties, and other special events. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Cancelon, Hotwire and HotelQuickly so you can book your Abraham Lincoln Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Abraham Lincoln
- Wyndham Reading
- Reading Wyndham