We have stayed at the Pottstown Comfort Inn & Suites many times over the past couple of years. This past Thanksgiving, we splurged and purchased a suite! NEVER AGAIN! The suite was filthy. The bathroom had hair on the toilet, shower and in the sink. And the handicapped bathroom (which we did not request or need) had mold in it and the shower head was broken. The kitchen area had red wine splashed on the back splash and on the ice bucket. The tray for the ice bucket had sticky stuff on it. The tables in the living area were covered in dust. And we found a plastic cup with old sticky chocolate sauce in it under the coffee table! This room was DEFINITELY not cleaned before we checked in. Or after! I told the front desk manager and she said "hmmmmm, I'm sorry. You know I think they had a meeting in there yesterday. I guess they didn't clean up after themselves. " I couldn't believe that was her response! We stayed from Wed thru Sat. Not once did someone come to clean the room. The linens on our bed were never changed! We had to go to the cleaning staff and get our own towels and trash bags. It was terrible. The pile of towels stayed on our bathroom floor the entire time we were there! I don't know what is going on here. We have never had this experience before. When I told the manager at check out that no onc came to clean the room, she said "Oh gosh. I'm sorry. I will tell the owner." This hotel should have definitely comped us a night or SOMETHING! I certainly hope this hotel isn't going down hill. I used to love to stay here! Maybe I need to start looking elsewehere. One positive note - the lady who runs the breakfast buffet is always so friendly and efficient. That is the only thing that was clean while we were there - the buffet!
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- Also Known As:
- Comfort Inn & Suites Pottstown Hotel Pottstown
- Comfort Inn And Suites Pottstown
- Comfort Inn Pottstown
- Pottstown Comfort Inn