I've stayed at this Comfort Inn Pottstown twice. The location was extremely convenient for an early morning hot air balloon ride I was taking from the Pottstown airport about 5 minutes away.
I'm not going to go as far as the last reviewer and accuse this property of having bugs. In both my stays I didn't see any nor feel any bites.
Having said that, I was profoundly disappointed by the cleanliness of this property. I understand that it's not a 5-star hotel, but still one expects a certain level of quality.
The room at first glance looks clean and smells clean. But when I examined the sheets on the bed, I noticed tiny eyebrows and hairs. I'm no professional, but I've done enough laundry to know that whoever is doing their laundry is putting way too many sheets together at once. Strike one.
As is my custom, I'll look behind the head of the bed to check for bedbugs. I didn't find any, but what I did find was a ton of hair and dust and debris on the covering of the box spring below the mattress. It was obvious that it had not been cleaned in a very, very long time, perhaps months or years. Strike two.
Finally, I looked to the side of one of the beds. I kid you not, I saw an open container of McDonalds Chicken McNugget sauce. Heaven knows how long it had been there. I didn't bother to check it carefully, I just tried the rest of my stay to try to forget what I'd seen. Whatever quality control they're doing with their housekeeping service is obviously not sufficient.
There are other things which just rubbed me the wrong way. The bathroom had a slight unpleasant odor. The carpet in the elevator was dilapidated.
I don't say these things to make trouble nor to hurt the Comfort Inn's business. Indeed, the service was extremely friendly, the breakfast waffles were delicious, the high speed Internet worked fine, and I don't doubt what other reviews that of the four hotels in Pottstown this is the best (which means you should absolutely stay away from the others). And I feel for any hotel where the previous guests are slobs and don't clean up after themselves. But as a hotel that touts itself as "award winning", I expected much better. I hope for the sake of future guests that the hotel management can take this to heart and really improve the cleanliness of their hotel.
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- Also Known As:
- Comfort Inn & Suites Pottstown Hotel Pottstown
- Comfort Inn And Suites Pottstown
- Comfort Inn Pottstown
- Pottstown Comfort Inn