I recently booked a block of 8 rooms for a birthday celebration at the Inn at Pocono Manor. Overall, I was very happy with the experience with a few caveats.
The hotel, built around the turn of the last century has withstood the test of time...with some alterations. It is evident from walking around the grounds that it is a bit faded from its former self but it is hanging on nobly and only the pickier of folks would find fault with the facilities for a general stay. There was a lot of evidence of rooms being refurbished with what looked like new air conditioners. In fact, an entire wing on our floor appeared to be closed for renovation.
Our King room was very nice, reasonably big, and clean. There were more sockets surrounding the room than I've ever seen in any hotel anywhere. The bed was EXTREMELY comfortable. Most of the other rooms in our party were similar. One room was smaller and those guests requested another room and were given one immediately.
One unfortunate aspect to our stay was that a huge fraternity had booked a large number of rooms and, by all accounts, were very rowdy. My parents (in their 80s) said that they ran down the hall knocking on all of the doors. Had I heard of this prior to departing, I would have complained to the front desk on their behalf. Another in my party with a small child DID complain and the situation was handled to their satisfaction. The remainder of my party returned after this had quieted down and so it wasn't an issue for the rest of us. Still might be worth inquiring if any large groups are booked for your timeframe and plan accordingly.
The breakfast buffet was EXCELLENT. The staff was friendly and accommodating and the choices were plentiful and all equally delicious. The dining room is regal and it made for a wonderful celebratory breakfast.
The amenities varied. The WIFI was fine and easily accessible. The AC and heating was noisy and a few of us opted to turn it off and avoid the noisy fan. The pool was apparently open though the front desk said it was closed for maintenance because it was "cloudy". We walked down there and it was, indeed, cloudy, but there were no signs that it was closed and nothing would have prevented us from swimming in it had we not be told that it was "closed". There's a gameroom with a handful of videogames and a movie theater which the front desk staff said they would open for our young guest who could "choose any movie" he wanted. They scored big with him though he never took them up on it.
In the end, everyone in my party was very happy with the hotel and all said they would stay there again...in fact, I believe some of them are actively planning to do so. Beyond all of the physical and tangible attributes to the hotel, I must mention the group booking manager who bent over backwards to accommodate my unconventional reservation. I felt as though he bent every rule in the book to make it work for me and I won't forget that. Every encounter I had with the staff was pleasant and helpful. A great staff is, ultimately, what makes a great hotel great.
Great value and location! Just avoid the frat parties!
- Official Description (provided by the hotel):
- Our beautiful mountaintop location offers an 18 hole championship golf course, fitness center, indoor and outdoor pools, state-of-the-art Spa, Riding Stables and various dining options. Just minutes from area attractions; casino, waterpark, skiing, outlet shopping and more! ... more less
- Reservation Options:
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- Also Known As:
- The Inn At Pocono Manor Hotel Pocono Manor
- Hotel Pocono Manor