We traveled as a family of four the last week of February.
We got there on a Weds and the hotel was empty. My husband was nervous because I had booked it and it is a very large place to see no one in the lobby. My 9 year old loved the lobby because it looked like "grandma's nursing home" ---there is a lot of floral and it is a little busy.
When we checked in, we had an issue with our room which the gentleman at the front desk fixed for us. He didn't do it with a smile and seemed a little annoyed but because the hotel was "empty" he would have had a hard time explaining why he couldn't change our room. We had a nice queen room on the second floor. Decent size with a small bathroom--view of the parking lot. It was very clean and we used the pool. My kids loved the part of having to walk to the pool as they felt they were in the lower levels of the titanic to get there. The hotel was very large and had a game room as well as two restaurants. We did order take out from the bar restaurant (can't remember the name) on two different nights and ate in our room. The kids loved it, but $12 for a kids meal was a little steep so we had to improvise. It seems as though this complaint happens often because the bartender showed us options to get around this. (I have never seen kids meals for $12 before and this was a main turn off for us) The beds were very comfortable. We had scheduled the dog sledding on the property but due to different issues with the dog sledding folks we had to reschedule dog sledding for late in the afternoon the day we were scheduled to leave so we spoke to the hotel about extending our stay by one night. This threw us into the weekend and the hotel was close to sold out. They were able to accomodate us, but we had to move to a smaller room on the 7th floor in the tower. The view was wonderful, but the room was really, really, really tight for a family of 4. It made the bathroom in the queen room feel like a palace and our luggage took up a lot of the room.
We called down to the front desk and asked for additional pillos and 2 luggage racks as there were none in the room. We left for the evening and came back to 1 luggage rack and "do it yourself" pillows. I have never ever, had pillows dropped in our room in a bag. We opened the bag to find the pillows without pillowcases. There were pillowcases in the bag and we had to put them on ourselves. It only took 30 seconds, but put a very bad taste in our mouths. We called down to the front desk again about the luggage cart and another one was promptly brought up.
Overall, the price is right. The hotel isn't perfect, but it does have some plus' including being really close to camelback, having snowmobiling on the property as well as dogsledding.
- Official Description (provided by the hotel):
- Our beautiful mountaintop location offers an 18 hole championship golf course, fitness center, indoor and outdoor pools, state-of-the-art Spa, Riding Stables and various dining options. Just minutes from area attractions; casino, waterpark, skiing, outlet shopping and more! ... more less
- Reservation Options:
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- Also Known As:
- The Inn At Pocono Manor Hotel Pocono Manor
- Hotel Pocono Manor