The Inn at Pocono Manor bills itself as being a great resort with a 100 year history, which was a deciding factor when I decided to book a romantic get-away weekend to celebrate my girlfriend's 30th birthday. Unfortunately, 100 years is a long time, and it shows with this facility.
Here's the basic rundown:
-The walls are paper thin. We originally had a room on the first floor, but quickly requested a different room when we realized we could hear everything our neighbors were saying next door (apparently, they had a puddle in their bathroom and they were upset). We were moved upstairs to the third floor, but realized we traded one bad location for another. From my room, I could hear everybody coming down the hallway past my room, as well as people going down the staircase located just down the hall. I could hear all conversations as clear as day, and I could have easily joined in with some (I didn't, because I didn't want to be rude or scare anyone). Every time a door shut or someone sneezed, I could hear it from my room. The level of noise kept us awake all night with people still moving around and talking well past 2am.
-When you turn on the heater in the room, it sounds like someone is running a vacuum cleaner next to your head. There's no in-between. It's either off or running at full capacity.
-The room and the furniture look like that extra bedroom your grandmother put together in the attic with whatever furniture she had lying around. The flat screen TV was nice, and it was good to see the hotel make that token effort to acknowledge the 21st century.
-No exhaust fan in the bathroom. Not a huge thing, but that's going to hurt the facility over time.
-For two nights, it cost me a little over $350. This is above the usual amount I spend on a hotel (I usually look at 90-125, based on where I am or what I'm looking for), but I decided to splurge because it was supposed to be a great place. For less money, I could have stayed in a much nicer hotel with proper amenities that didn't look like the kind of place where Scooby Doo and the gang were going to solve their next mystery. I don't expect perfection, but I expect above average lodging when I pay above average pricing.
Everything was so bad at the hotel that we made the decision to leave a day early, which is not how we wanted to our supposed romantic weekend away to go.
I will say a few things in the hotel's defense:
-When I made my concerns known to the management concerning the noise levels, they did acknowledge the complaint and offered amenities like free champagne and free breakfast. I turned both of these down because I felt they didn't solve the immediate problem: we can hear everything happening on our floor and in the stair well.
-The hotel refunded my money for both nights, which was very nice of them. However, I would've rather had a nice weekend away in a great hotel where I didn't feel compelled to cut my trip short and ask for my money back.
In short, they have a nice staff with management that's willing to work with you, but the facility is completely outdated and should be avoided. Don't make the mistake I made.
- Official Description (provided by the hotel):
- Our beautiful mountaintop location offers an 18 hole championship golf course, fitness center, indoor and outdoor pools, state-of-the-art Spa, Riding Stables and various dining options. Just minutes from area attractions; casino, waterpark, skiing, outlet shopping and more! ... more less
- Reservation Options:
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- Also Known As:
- The Inn At Pocono Manor Hotel Pocono Manor
- Hotel Pocono Manor