Unfortunately it was also "cold" inside at The Inn at Pocono Manor. And despite "warm" receptions by staff, about the best the front desk staff could come up with when told about the cold public spaces and corridors was: You get used to it after a little while. And while we had a sympathetic ear from the excellent Customer Service manager (isn't everyone at a hotel?) and Director of Security, Mr. Johnston, he indicated that the "West Wing" - the pet-friendly wing - was colder than other parts of the rambling hotel. (Talk about your "chilly" (sic) dogs!) And when an engineer came up to adjust the heat in our room, well let's just say his idea of "warming up" is more warming up at a ski resort that a swim meet. We were better off turning off the heating unit than having cool air blow in.
Maybe if there were more working fireplaces at the Inn (where we met Mr. Johnston) it might have helped. But please, Lise, put some sign up telling people to limit their stays in front of the yule logs. Otherwise it becomes like Starbucks where people "camp out" with their laptops all afternoon or evening.
On the plus side, it was very festive everywhere. We had a lovely buffet dinner on Xmas eve and several buffet breakfasts; an excellent waitress (twice!), Patricia; and good drinks in the lounge. The gift shop, too, was well stocked and fairly priced.
Housekeeping "messed up" (no, not literally!), however, with their commitment to clean the room in the a.m. It played havoc with us and our schedule since they won't clean the room with the dog in there and we wanted to go off and do things without the pet.
It's a lovely, historic property with a diverse clientele. But until they can get their HV-ACt together, I'd only give it three stars. Brrrr......
- Official Description (provided by the hotel):
- Our beautiful mountaintop location offers an 18 hole championship golf course, fitness center, indoor and outdoor pools, state-of-the-art Spa, Riding Stables and various dining options. Just minutes from area attractions; casino, waterpark, skiing, outlet shopping and more! ... more less
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- Also Known As:
- The Inn At Pocono Manor Hotel Pocono Manor
- Hotel Pocono Manor