I regret to leave such a poor review. Like many other reviews my wife and I decided to spent the last part of our vacation in the Poconos. In searching for a hotel we came across The Inn at Pocono Manor. I wish I would have glanced over these reviews before our stay because among some lovely reviews I have come across others that sadly echo our experience.
Check in was friendly. I started our stay with professional and friendly service (7:00 pm 7/21/2011). We decided to head to the pool with our little girl. We were so excited. We went to the indoor pool and found the water to be dirty and cold (temperate isn't a big deal, but cleanliness is). We decided to then check out the outdoor pool. The water was more comfortable but the water was quite filthy. Someone is not vacuuming or skimming the pool. We stilled enjoyed our time (we're not clean freaks but I don't feel the lack of cleanliness of the pool matches the potential for The Inn.
Our first night was pleasant and peaceful. Our next two nights were very noisy. Its as if this family friendly resort (as the gentleman at the front desk called it the evening I complained about the noise) turned into a Carnival Cruise Party barge. Running children through the halls, loud partys in the rooms next to and across from us. Just too much noise and not so family friendly activity towards the 10pm and 11pm hours.
We came back to our room (687 on 7/23/2011) and found our towels were not replaced and the room was not tidy (no one took our glasses and they took our do not disturb sign...even when I left a tip). The beds were made nice though, so that was good.
The following morning (7/24/2011) we found we had little (and at times) no water presure. This is odd because I came across a review a week or two back that said this was being resolved.
Simply put this place does not live up to it's potential. I do not feel I received the level of service that is expected at the prices and within the standards of the hospitality business.
I truly regret to leave such a review. I grew up in Jim Thorpe,PA and was looking forward to staying in a nice place with my family while visiting my childhood home area and family. I do not believe The Inn meets it's true potential.
- Official Description (provided by the hotel):
- Our beautiful mountaintop location offers an 18 hole championship golf course, fitness center, indoor and outdoor pools, state-of-the-art Spa, Riding Stables and various dining options. Just minutes from area attractions; casino, waterpark, skiing, outlet shopping and more! ... more less
- Reservation Options:
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- Also Known As:
- The Inn At Pocono Manor Hotel Pocono Manor
- Hotel Pocono Manor