I took my sister, Bernie, here for her Birthday this past Weds. night. Initially, we were not pleased. Our lettuce wraps tasted like they had no chicken. If they were veggie wraps- we got over it- they were still good. My sister's meal came - and she almost ate a small piece of hard plastic with a pointy edge. She thought it was a bamboo shoot- but Thank God she took it out of her mouth. She did not eat it. We told our waitress. The next thing you know- Sean or Shawn- came out and apologized profusely. He then gave my sister a gift card, another meal to take home, and took off most of the bill, except for our drinks. What amazing customer service. He cared so much about this incident- and was truly sorry. He took great care of us, especially my sister who endured the issue.