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“Customer service above all!”

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Courtyard Philadelphia Plymouth Meeting
Certificate of Excellence
Norfolk, Virginia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Customer service above all!”
Reviewed January 3, 2014 via mobile

Usually we stay in the city (Philadelphia) but this hotel had the best deal. The guest rooms are outdated but on schedule for updates. The high point is the customer service.
Heather front desk associate was so accommodating after I endured a 5 hour drive with 3 kids. Since we were snowed in my husband and I purchased items from the pantry for dinner. The young guy that worked during the evening warmed up one item for me in the kitchen while I used the microwave in the lobby for an entree dinner. The lobby attendant Joyce, I think offered to bring a microwave to the room which I graciously declined. She brought me a tray so that I could take my items to my room.
The next morning Heather greeted me and asked about the 3 great nephews we brought back to Philly.
It snowed 6" and since we're from VA that topped our wonderful stay.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suebird631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, January 6, 2014
Thank for your review of our hotel. We all here are very pleased that our staff's personalized serviced shined through on our visit. I will ensure that Heather and Joyce read your kind words about their service. As mentioned we are looking forward to a guest room renovation beginning the later part of February. We hope you have a chance to revisit when all is completed.

Thank you again for staying with us.

Regards,
ESB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
Baltimore, Maryland
2 reviews
Reviewed December 20, 2013

Been at the hotel for about a month and have really enjoyed my stay. The property is clean and room comfortable. They informed me that the rooms are getting a renovation in Febrauary and I would agree with them that the rooms need an update. Location is perfect for my office and gives me access to the local mall within walking distance.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, December 27, 2013
Thank you for sharing your expereiences about your stay at our hotel. We are delighted you have choosen our property for your long term business stay in the area and our property has meet your needs for your stay. As mentioned, we are excited to announce our guestroom renovations that will start in February.
Thank you again for staying with us and happy holidays.

Regards,
ESB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
Reviewed December 6, 2013

Here for a week to attend business meetings in the area. Hotel has been a great stay. Staff very welcoming, room comforatable, great location and easy access to restaurants and major highways. Will be back here in January for another week to work in the area.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeff b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, December 10, 2013
Thank you for sharing your experience of your recent visit to our hotel. We are delighted our property meet your needs for your business trip to the area. Thank you for choosing our hotel and we look forward to welcoming you back in Janurary.

Have a great holiday season.

Regards,
ESB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 5, 2013 via mobile

Went home to visit family for the Thanksgiving holiday. Great staff, comfortable room and nice overall hotel. Great central location and easy access to major highways. Located was next to Plymouth Meeting mall that had a great selection of restaurants to select from. We will be back.

Stayed November 2013
Helpful?
1 Thank JeffandBeth2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, December 6, 2013
Thank you for sharing your experiences of your recent visit to our hotel. We are delighted to read you had a great holiday return visit to our hotel. Thank you for choosing our hotel for your stay in the Pymouth Meeting area. We know there are many choices out there and truly appreciate your patronage.

Have a great holiday season and we hope to welcome you back soon again.

Regards,
ESB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, PA
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 4, 2013

Great lobby design and helpful desk staff. Missed not having a free breakfast deal, but the purchased items from their grill were very good and well-prepared. Convenient location to walk to the nearby mall and other eateries. Well-lighted parking area and plenty of spaces are provided. Room was very clean. Everything worked in the room - except the sink drain plunger would not open, so you had to remove it to drain the sink. This was reported by a note to the Front Desk but it never got fixed during the 3-day stay.
But yes, I'd stay there again.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Woody900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, December 6, 2013
Hello,

Thank you for sharing your experiences around your recent visit to our hotel. We appreciate your feedback and appoligize for the lack of follow-up on our teams part. We have fixed the issue in your room so that future guests can enjoy the room without any concern.

Regards,
ESB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 21, 2013

Stayed one night. I like the reception/lobby area contemporary design. There is plenty of information flowing with the multiple monitors. The desk attendants were friendly and there was no checkin issue. As we proceeded from the up-to-date reception area to our room, you could see the aging or lack of updating. The wall paper on the first floor is much newer than the upper floors. Once in the room, we noticed that there were bugs in the bathroom ceiling light and water damage with mole starting to grow in the ceiling above the bathtub. Otherwise, the room had double beds and was pretty much as expected. Beds felt soft, but I am not too sensitive to bed hardness/softnessGym room equipment was fine and in working order.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingDishman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, October 23, 2013
Thank you for your review of your recent visit to our hotel. We appreciate your comments as we use them to improve our facility and for areas to focus training on. We are looking forward to a room renovation of our guest rooms during the later part of the first quater of 2014. During this process our guest rooms will reflect the updated mood that you experienced in our lobby.

Thank you again for your feedback and we thank you for your patronage.

Regards ,
ESB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
65 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 11, 2013

This was a nice hotel when we finally found it! The address posted is not the correct one for the GPS, SO WE WASTED 1/2 hr and two calls to locate the property! Checkin was quick and I was offered an upgrade to a suite with a king bed and a fold out instead of the two queens I had booked. After the bad bed last we we a little concerned about the quality of sleep on the fold out. No need to worry, it was more comfortable than the queen bed of the night before. The room was in the older part of the hotel, but it was clean and comfortable with two 32inch flat screens. A small fridge and mirowave were on the wet bar. The shower was a little on the small size for a suite but we survived. Excellent pool and hot tube area. We did not eat there but there is a bistro on property if you want. I would definitely stay here again if in the area.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zwa7907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHLCY Hotel Man... M, General Manager at Courtyard Philadelphia Plymouth Meeting, responded to this review, October 14, 2013
Thank you for sharing your experiences of your recent trip to our hotel. Our appoligizes in the difficulty in finding the hotel. We are pleased that you had an enjoyable visit to the proeprty. Yes, our guestrooms are a little dated but we are looking forward to a room renovation towards the later part of the first quarter of 2014. We hope you have a chance to enjoy the property once the refresh is completed.

Thank you for selecting our property for your visit to the area.

Regards,
ESB, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Philadelphia Plymouth Meeting

Property: Courtyard Philadelphia Plymouth Meeting
Address: 651 Fountain Rd, Plymouth Meeting, PA 19462-1338
Phone Number:
Location: United States > Pennsylvania > Plymouth Meeting
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Plymouth Meeting
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Philadelphia Plymouth Meeting 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Courtyard By Marriott Philadelphia Plymouth Meeting Hotel Plymouth Meeting
Courtyard Plymouth Meeting
Plymouth Meeting Courtyard
Plymouth Meeting Marriott

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