This hotel....I was completely looking forward to staying here. Typically, I enjoy staying in boutique-style hotels. There are none in downtown Pittsburgh, so this was as close as I could get.
My feelings about this place are mixed.
When I checked in they tried to charge me $25 more per night than the rate I had negotiated. I am a federal employee and need the federal rate. Prior to reserving a room I had spoken with management, who were very helpful and accomodating. I planned to stay here (I am writing this review from my room!) for 7 nights. Thus, the $119/night was acceptable to them.
First, my room is not too small, but is not like the pictures online. Compared to NYC rooms it is LUXURY, but it is typical of the size of say the Kimpton rooms in DC. My bed is comfortable, clean linens, etc. Please note that fully 1/4-1/3 of the rooms in this hotel have NO view, unless you are a peeping tom. Look at the picture: the lovely crenelations mean many rooms face each other. I did not complain, as I was to be in LONG meetings out of the hotel every day, but you would think that when someone was going to be here 7 nights they would try to make that person's stay delightful. WRONG! My room faced a brick wall.
Attention to detail: the bed was made up very sloppily. The two flat sheet system lets the uncareful attendant leave your feet on the mattress proper instead of enclosed in sheets. The bed skirt was on occasion made up with the bed. I almost took pictures, but well, description works.
The fixtures in the bathroom are old and loud, the sink pockmarked. The furniture has vacuum scuffs.
My tea was replaced only twice. The bathroom sundries were randomly restocked. However, happily, my towel was not replaced when I hung it up (I hate it when they do that!).
My major beef: The atention to detail when it came to morning coffee and newspaper. I have decided to check out one day early, but in the 6 mornings I had here, I only got the following right ONE TIME: coffee, V8, NYT and local paper. I filled this out on a card every evening and every morning except once it was WRONG. I HATE having to call people to complain at 6 in the morning, but I ABHOR not having things right when I am sleepy and just want my coffee, juice, and news. Is that too much to ask? apparently at this hotel it is. Ugh.
- Official Description (provided by the hotel):
- This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, award-winning dining and its city center location. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more less
- Reservation Options:
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- Also Known As:
- Omni Hotel Pittsburgh
- Omni Pittsburgh
- Pittsburgh Omni