My family and I checked into the Omni William Penn and had a very disappointing experience. Although most of the staff was friendly, we had a huge issue with the room itself. When we checked in we used a coupon we had received from joining the Omni "Select Guests" program. This coupon was for a free upgrade. The great thing was they moved us up to a suite that had a separate sitting room, which was nice with a large living area and separate bathroom. We knew ahead of time from reading other reviews that things could be a little "dated", which I understood, however we were not prepared for the room to be downright "dirty", especially the bathroom.
Right after we checked in we had to rush out of the room to catch dinner, and when we returned, my husband and teenagers went to catch a concert. So it was 7pm before we actually settled in to the room. I then went into the bathroom to give my two year old a bath when I started looking around the bathroom. I immediately noticed that there were hairs on the floor, and on the tub. I then started looking around the bathroom and noticed that there was dirt, dust and "stuff" all over the cabinets. I opened the bathroom cabinet and underneath was an "oozing" tube of toothpaste that looked like it had been there awhile. I was feeling pretty disgusted and planned to call the staff to complain once I got my son to bed. I put him down in the living area in his crib and noticed the room was feeling very cold. That is when I realized that the thermostat didn't work at all. It was set at 80 and the room was 65. I checked the thermostat for the other room and it worked fine, so I left the doors open between the rooms to make sure it stayed comfortable.
I then went to use the phone in the bedroom to call downstairs to complain, only to find out that it didn't work!!! My son was sleeping in the other room so I didn't want to wake him to try out the other phone so I decided to address the issues in the morning. I couldn't possibly move rooms since I had a sleeping toddler so I decided to "suck it up". I then decided to watch some television only to find out the remote did not work! I even put in new batteries and it didn't work. By this time I started to get frustrated and decided to take a HARD look around the room. What I found was very disturbing. There was dust caked along all the trim work. I made the HUGE mistake of looking under the beds and there was food, dust, garbage.... the bedskirts were stained, ripped.... The bathroom cabinets all had pieces of garbage inside them and "stuff" splattered on them. The corners of the bathroom were filled with dust, dirt, grime.... it was obvious that the floor had not been cleaned in a long time. There was mold on the shower. By then I was fuming but I wasn't in a position to call down and switch rooms since I was all alone with a sleeping toddler and my bedroom phone did not work!!
I told myself I wouldn't let this ruin my evening and decided to just read a book (since my remote did not work). I then turned down the sheets only to see what looked like a dried "booger" on the sheet.
I lost it then.... I grabbed my camera and spent the next 30 minutes taking digital photos of everything in my room. I found the presidents name in a book from Omni and plan to send in these photos of my experience to him and the Omni Select Guests program. I also made a list to give the front desk detailing all that was wrong. When I checked out the next morning I was asked "How was your visit". I said "Well, I had a few problems and I made a list". The front desk clerk took it from me and said "Thanks, we'll have someone take care of these"..... never read them, never apologized, just took the note and sat it to the side..... I wasn't even going to address it further with him since it was obvious what kind of attitude he had.
All this from a 4-star hotel? No way is this 4 star..... if you are heading to Pittsburgh, stay at the Renaissance.... we stayed there in April for 2 nights and had a wonderful time. The rooms were beautiful and CLEAN. The staff was incredible and we had a wonderful time.
- Official Description (provided by the hotel):
- This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, award-winning dining and its city center location. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more less
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- Also Known As:
- Omni Hotel Pittsburgh
- Omni Pittsburgh
- Pittsburgh Omni