I've lived in Pittsburgh 28 years and never had the occasion to stay at this classic hotel...until this weekend. The foyer is beautiful and elegant. The staff isn't. My room wasn't ready upon arrival and in spite of being in a wedding party, I had to improvise and dress in a bridesmaid's room without being able to shower before the photo shoot. Later that evening I arrived in my room to find no tv remote and the Pirates were in the 10th inning-several minutes later a new one arrived. I ordered a sandwich and fries through room service and a plate of fries showed up. The staff person came back with a sandwich and more fries, explained that the original delivery belonged to another room, then asked me to take only the sandwich off the plate so he could deliver the fries elsewhere! This is service from a " classic elegant hotel"? It failed to meet my great expectations.
- Official Description (provided by the hotel):
- This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, award-winning dining and its city center location. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more less
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- Also Known As:
- Omni Hotel Pittsburgh
- Omni Pittsburgh
- Pittsburgh Omni