We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Can't go wrong at the Penn” 5 of 5 stars
Review of Omni William Penn Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Omni William Penn Hotel
Ranked #6 of 68 Hotels in Pittsburgh
Certificate of Excellence
Ohio
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Can't go wrong at the Penn”
5 of 5 stars Reviewed December 31, 2012

What a great place to stay. This place is like living in a palace. Just walk into the lobby and see what i mean. The rooms are very big and comfy. All of the staff were very nice, friendly and helpful.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GotToGetAwayOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, January 10, 2013
Thank you for your complimentary review of the Omni William Penn. We are glad you had a great stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,290 reviews from our community

Traveler rating
    2,183
    766
    229
    80
    32
See reviews for
595
911
138
1,216
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (356)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Diego, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 28, 2012

Just checked out of the Omni WPH. Our room was large and everything worked. There were a few points that could have used some fine tuning for us during our stay. Our room was really noisy. It turned out that what jokingly sounded like someone drilling into our ceiling from the room above really was...lol. Good to know I'm not losing my mind. Due to some construction in the building we were in a louder than average area that perhaps shouldn't have been booked to begin with. The management was quick to apologize and reduced our bill the last night. Also, the room service was not quite on it's game. We ordered a pot of coffee. The coffee was so old that the creamer wouldn't change the color of the coffee and the server that holds the sugars was filled with coffee was well. To me this is more of a younger staff perhaps not really paying attention to detail. We tried the waffle with whip cream, but it just came as a waffle. Little things like that. Usually just means someone's not watching the finished product leave the kitchen. Over all the location is great and the front desk, valet and floor staff are very nice.

Room Tip: ask for a room with a view and no construction
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank esc4eve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, January 10, 2013
Thank you for sharing your experience at our hotel. Your feedback is of great value to us and allows us to understand how we can improve upon your stay. We were dismayed to read about your in room dining experience and will make sure that our room service team double checks the details of each order before presenting it to our guests. We appreciate your understanding regarding the construction but would like to once again apologize for the disruption. Thank you again for allowing us to read about your stay and we truly hope that we will have a future opportunity to provide you with the exceptional experience that the guests of our hotel have come to expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 21, 2012

We were visiting family in the area and needed to book a room at the last minute. We were accomadated and upgraded due to our points. This is a very nice hotel however our upgraded room was very small. With two children I was ready to leave by the next morning. The kids enjoyed a "voyager backpack" that provided age appropriate activities. We enjoyed our late dinner and breakfast. Room service was prompt and was able to appease a very picky 3 year old. While this was not the great "Westin William Penn" I grew up with I am satisfied with the hotel and would not mind staying here again.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank drwmsvacas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, January 10, 2013
We appreciate your review of our hotel and regret that your room was not as large as you would have hoped for. If you return, please do not hesitate to let us know that you would like one of our larger floor plans and we will do our best to meet that request. We are glad that your family otherwise enjoyed your time with us and we hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 20, 2012

I selected this hotel using an on-line bidding site and was I lucky. The century old hotel was beautiful and in perfect repair. The public areas are everything that you hope for in a restored hotel. The room was very comfortable, though a little small. Everything in the room was beautiful. I will stay there again.

Room Tip: Ask about the size of the room.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Donald J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DSergi
Level Contributor
100 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed December 19, 2012 via mobile

Every time I'm here I'm wondering is this the last time. They simply don't make place like this any more. Stepping into the lobby Harkins back to era of luxury and indulgence. That were Called "refined" in their day. Here the experience lives in every detail. A blend of old world charm and modern connivence. The rooms are grand and comfortable, the waiters Croatians with dark stories and friendly smiles.

Well the heat didn't work so We were cold, but it was grand.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DSergi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, December 21, 2012
It was a pleasure to read how much you have enjoyed your experiences at the Omni William Penn. We also hope that your most recent visit won't be your last as it would be a pleasure for us to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed December 19, 2012

The lobby is a throwback with a lot of charm and was beautifully decorated for the holidays.

My room was a nice size with a very comfortable bed, very well maintained fixtures and fittings and a decent sized bathroom. Above all it was very clean, well maintained and to be honest you can't go wrong staying here if you are in downtown Pittsburgh.

Stayed December 2012, traveled on business
Helpful?
Thank johngie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, December 21, 2012
Thank you for your complimentary recommendation of the Omni William Penn. We are delighted that you had a great stay and we hope you will return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 19, 2012

One of the most beautiful lobbies: high chandeliers, restaurant/bar seating, a Starbucks, gift shop with real newspapers for us old-school travelers, and occasional tasteful live jazz music. The back corners of the hotel (off Grant Street) feature the Owl Bar and a Bruegger's Bagel shop that might be missed by some guests. I've had many good times in the classic Owl Bar. But, on this trip it was crowded with just one seat available in middle of bar. It was a chilly November night. The A/C was on high blowing directly on the bar seating, so I left. I had a better experience having drinks and meal in lobby bar, but the service was a bit sketchy. My room was very comfortable and well appointed. However, the housekeeper never vacuumed the floor during a five-night stay; bathmat was removed and not replaced; tub drained so slowly that you stand in cold dirty water while showering. These were minor inconveniences in an otherwise enjoyable business stay.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, December 21, 2012
We are glad you had a good stay but we would like to offer our apologies for the few areas where we missed the mark. We will share your comments with our food and beverage team as well as our housekeeping team and we hope for a future opportunity to provide you with a flawless experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pittsburgh hotels
Hotel Monaco Pittsburgh
#2 of 68 in Pittsburgh
4.5 of 5 stars 529 reviews
Downtown
Fairmont Pittsburgh
Fairmont Pittsburgh
#5 of 68 in Pittsburgh
4.5 of 5 stars 703 reviews
Show Prices
Show Prices
Show Prices
Strip District
Homewood Suites by Hilton Pittsburgh Downtown
Show Prices
Show Prices
Show Prices

Been to Omni William Penn Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Omni William Penn Hotel

Property: Omni William Penn Hotel
Address: 530 William Penn Place, Pittsburgh, PA 15219-1820
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Pittsburgh
#2 Business Hotel in Pittsburgh
#2 Romantic Hotel in Pittsburgh
#3 Luxury Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni William Penn Hotel 4*
Number of rooms: 597
Official Description (provided by the hotel):
This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, award-winning dining and its city center location. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Expedia, Priceline, Omni Hotels & Resorts, Orbitz, Travelocity, Cheap Tickets, Odigeo and Jetsetter so you can book your Omni William Penn Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Pittsburgh
Omni Pittsburgh
Pittsburgh Omni

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing