This hotel is quite beautiful and historic. The lobby literally takes your breath away, and the doormen, and valet staff could not have been more helpful and nice. My only complaint was that something was missing. I think when you stay at a hotel at this price in Pittsburgh, and it is this beautiful, you expect the service to be top notch, and it was not. Like I said above, the staff that greets you upon arrival, and the staff that helps you with your car and luggage, were wonderful. However, my family and I felt that while staying in the room, the staff was not at par for the type of hotel we were staying in. Room service was very late more often that not. There were socks in our drawers from people who had stayed here previously, which made me question how thoroughly the room was cleaned. During our entire stay, our water glasses, which were removed by housekeeping after being used, were never replaced. Our coffee tray was left outside of our door by housekeeping in the morning, and when we returned late that evening, it was STILL outside our door. Given that housekeeping had placed it there, we assumed that they either forgot to inform room service, or that room service forgot to pick it up. Either way, it was not a welcome sight to see this at 9pm that evening.
Like I said, the hotel is beautiful, the room was very nice, but there was something missing from the service. Everyone seemed to be more nonchalant than what is expected at a hotel like this. It felt like they were trying to put forth a high-end hotel, but came up short in some areas.
I would definitely stay here again however, as I did not feel that any of this would warrant going to another hotel, but I do feel that the staff may need a bit more training, or that the rough edges just need to be smoothed out.
- Official Description (provided by the hotel):
- This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, award-winning dining and its city center location. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more less
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- Also Known As:
- Omni Hotel Pittsburgh
- Omni Pittsburgh
- Pittsburgh Omni