I usually count on the "Billy Penn" as the standard by which others should be measured. However the last trip from 10/25 to 10/27 was an uncomforting disappointment and I think Management should know this and not allow any slides or complacency. The Good: Excellent room service, comfortable bed, great shower and friendly staff as always. The Bad: I always book my favorite room in advance and usually I get it. This time I was told I had the room I prefer as usual. I got there and I was switched! This room was laid out differently and not to my liking. Worst of all, the heat was on and I could not adjust the temperature. I called the desk twice and told one of the room attendants and I got no answer or help. I also found a pair of dirty socks from the prior guest at the foot of the bed I was in - Gross! On the last day I ordered the bagel & fruit sampler for breakfast it was around 5 or 6 dollars. You know what fruit samples came up? A single banana. If it was anyone else, I'd rate this experience terrible,,but I will leave it is "Poor". To William Penn management: \Was this a bad day or was it a sign you are going soft? Dirty socks in the room is a huge blunder and to me that means you are not clean..You will get one more chance from me in the future. Don't screw it up.
- Official Description (provided by the hotel):
- This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, award-winning dining and its city center location. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more less
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- Also Known As:
- Omni Hotel Pittsburgh
- Omni Pittsburgh
- Pittsburgh Omni