I stayed at the Wyndham Grand Pittsburgh for a work conference. I was a bit terrified to go since I had read many tales of woe on here, but was pleasantly surprised with the great corner room I received upon check-in. The bed was comfortable and the room was generally clean, but the place didn't "wow" me as I think a Wyndham Grand should. In general, I think they are trying to improve in many areas, but it is slow-going. Some of the rooms and areas are renovated and some are not, which is why there are a variety of reviews on here....I happened to get an updated room. The elevators take forever, so I was happy to be on a lower floor (9). The two main departments I think should be improved upon are customer service and housekeeping. The staff were less than friendly and when asked if I could have an extra 1/2 hour for check-out because of conflicting conference duties, I was told an absolute "NO" and that a bellman could come get my things right away (which were not packed at that point). Check-in and check-out processes were smile-free from the staff-side and I was never asked how I was doing or if I needed help with anything. As far as housekeeping goes, much of the furniture in my room was dusty, the trash was not taken out daily, and I was not provided with a bathmat on 3 out of the 4 days I was there. I guess they're good at vacuuming, but they also do it in the lobby at noon on a Saturday, when it happens to be one of their busiest times. On the upside, the location is prime, the views are nice, and I was able to walk to many of my destinations (Andy Warhol Museum, Penn Brewery, Starbucks). I would stay here again, but only at a discounted room rate and if the customer service and housekeeping was improved.
Property: Wyndham Grand Pittsburgh DowntownAddress: 600 Commonwealth Pl, Gateway Ctr, Pittsburgh, PA 15222-1003
Location: United States > Pennsylvania > Pittsburgh
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Ranked #49 of 68 Hotels in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Grand Pittsburgh Downtown 3.5*
Number of rooms: 712
- Official Description (provided by the hotel):
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- Also Known As:
- Wyndham Grand Pittsburgh Downtown Hotel Pittsburgh