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Wyndham Grand Pittsburgh Downtown
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Reviews (4,671)
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Reviewed May 19, 2013

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JHWYN, General Manager at Wyndham Grand Pittsburgh Downtown, responded to this reviewResponded May 23, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 17, 2013

We (a family of four) stayed at the Wyndham from the evening of 15th May 2013 until 16th May morning. Prior to our stay at Wyndham, we were in another four star hotel (part of the Sheraton chain) in a neighboring state..giving us a good basis for comparison between the two. To my surprise, the one that was pricier was worse than the one that was a tad cheaper and WAY better.

This hotel has absolutely no understanding of what 'good customer service' and 'good hospitality' is..so much for being in the hospitality business! When we arrived at the hotel, we were rudely told by the valet personnel that we should "turn back, take a right and go park our car at a different location" his tone was loud and rude..last thing you expect when you first enter the hotel. After putting up with this disrespectful behavior, we were not provided any help from him whatsoever. Meanwhile, another gentleman from the valet booth came out and offered us a scheme to avail valet services at a cost of $28/day (again, the car is parked at another location) now, this guy is worth a mention, not only was he arrogant but he had a major attitude problem. After briefing us about the valet service, he tore out a receipt and THEN told us about the charge associated with it. When we asked what our other options were (considering we were only there for a night) he said, "you guys are locked in now" meaning, I cannot cancel the receipt I just tore out for you (without telling you the charge of course!) The receptionist who we spoke with about this incident did her best to look 'concerned' and 'apologetic' but failed at it..because a morning after, she completely forgot about the incident when we brought it up during check-out (she asked us about our experience at the hotel) This is not what you expect out of a brand like Wyndham. At our prior hotel we experienced top notch customer service with good, clean, updated rooms and nothing to complain about. Seems Wyndham does not encourage customers to leave a feedback and hence does not believe in keeping a customer feedback form in the room.

Did I mention, bedsheets with holes in them, a bathroom door which did not lock? I will never recommend this hotel even to anyone..go stay at ANY other hotel in pittsburgh downtown for a better experience.

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Ray_arora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHWYN, General Manager at Wyndham Grand Pittsburgh Downtown, responded to this reviewResponded May 23, 2013

Ray,

I am sorry to see that you did not enjoy your stay. We encourage guest comments through Trip Advisor. We have eliminated had written responses in order to be a little greener.

If you would like to speak with me personally, please give me a call.

Bryan Forsythe
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2013

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JHWYN, General Manager at Wyndham Grand Pittsburgh Downtown, responded to this reviewResponded May 23, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 16, 2013

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JHWYN, General Manager at Wyndham Grand Pittsburgh Downtown, responded to this reviewResponded May 23, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 15, 2013

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JHWYN, General Manager at Wyndham Grand Pittsburgh Downtown, responded to this reviewResponded May 23, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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