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“Service is excellent. Rooms are small. No pool”

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Wyndham Grand Pittsburgh Downtown
Ranked #53 of 71 Hotels in Pittsburgh
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4,320 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (519)
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English first
Great Bend, Pennsylvania
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 11, 2013

A place with potential but one that has a lot of work to be done. There was a shortage of people to valet park the cars, of bellmen, of front desk clerks and people to attend to the needs of the guests.
A second person was booked into our room as the front desk clerk did not realize the last names were different. This would not have been too bad but another member of our group also was given a room occupied by someone else. Another party had their bags delivered to another room as someone forgot to check the names to the luggage, the wait for cars was long, my wife requested a refigerator, after waiting for two days I cancelled it, the toilet seat was not tighened down so it moved every time one sat on it, housekeeping did not notice it and it took hours for maintenance to arrive and do the ten second fix job.
The shower stall had no seal on the bottom of the glass so water leaked on the floor outside of the shower. Others had the same problem.
This old lady of a hotel has a lot of potential but it needs a lot of work and an infusion of money. Learned it was vacant for years and only has been reopened in the last couple of years.
Our room was very small and tight for two people to get around in. For one person it may not have been bad but for two it was small.

Room Tip: look at the room first as they must have better than they gave us
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank lawyer03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHWYN, General Manager at Wyndham Grand Pittsburgh Downtown, responded to this review, May 13, 2013
Dear Guest,

I appreciate your detail comments regarding your stay. Comments such as yours are very helpful. I use these comments as traing tools for our managers and associates.

Thank you for staying with us,
Hope to see you again.

Bryan Forsythe
Hotal Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Pittsburgh Downtown

Property: Wyndham Grand Pittsburgh Downtown
Address: 600 Commonwealth Pl, Gateway Ctr, Pittsburgh, PA 15222-1003
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #53 of 71 Hotels in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Grand Pittsburgh Downtown 3.5*
Number of rooms: 712
Official Description (provided by the hotel):
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Also Known As:
Wyndham Grand Pittsburgh Downtown Hotel Pittsburgh

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