We arrived for check in at 3:30pm on Saturday during the Frozen Four. Parking was a challenge and we finally found a garage a few blocks away, but signage was not clear around the hotel. When we arrived at the hotel we waiting in a long, long line that snaked around the lobby. When we finally got to the desk they told us that they were having housekeeping issues and our 2 rooms were not ready. They said they would call us in a few hours when the rooms were cleaned. We went off to dinner and the call never came. We went back to the hotel around 11:00 and were told they didn't have any room for us, but we could go to the Airport Marriott. Unbelievable. Communication was terrible. They should have called us and we would have appreciated knowing early on that they had no rooms for us. We travel to Pittsburgh often and will never stay there again. On another note, the staff at the Airport Marriott couldn't have been more gracious and friendly. What a contrast!
- Official Description (provided by the hotel):
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- Also Known As:
- Wyndham Grand Pittsburgh Downtown Hotel Pittsburgh