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“Disappointed!”

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Wyndham Grand Pittsburgh Downtown
Ranked #50 of 70 Hotels in Pittsburgh
North Carolina
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Disappointed!”
Reviewed March 20, 2013

We used a Groupon for our 3 night stay, The hotel lobby is very nice. It was when we got to our room that the disappointments began. First of all you should know that this hotel does not have in room safes. The only option is at the front desk and the safes there are very small. The bathroom doors are glass so not very private without any locks or a FAN! Housekeeping needs to do a better job for sure. The room needed to be vacuumed, clock set to the correct time, ice bucket emptied from previous guest. Bed needed to be replaced (very uncomfortable). I spoke to a manager and we were upgraded to another room which was very nice. Still not perfect but much better (tub wouldn't drain ect). The views were superb and the location near Market square is very nice. A quick walk to breakfast. Only downside is that most restaurants are only open business hours and close by 6pm. The staff could use some training as well!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aandpscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHWYN, Manager at Wyndham Grand Pittsburgh Downtown, responded to this review, March 22, 2013
Thank you for staying with us at the Wyndham Grand. We are sorry for the inconvenience you experienced with your initial guest room. We can assure you this is not the typical level of service we wish to provide. We will be sure to address your concerns with our housekeeping staff and make the improvements needed. We hope you have occasion to return and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (507)
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English first
Texas Gulf Coast, Texas
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 19, 2013

My husband and I decided last minute to go to Pittsburgh for the weekend and stayed at the Wyndham for the first time. It was a great location, lots of bars and restaurants within walking distance and a short drive from the casino! The room was a bit small but very nice and the bathroom was great and fully updated. We stayed on the 23rd floor and it had a great view of PNC park and downtown. The valet was full when we arrived but there was a self-park garage very close with only $8 parking. Overall it was a great stay and we will definitely be back to this hotel!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KDavis510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHWYN, Manager at Wyndham Grand Pittsburgh Downtown, responded to this review, March 20, 2013
Dear Katherine, We appreciate that you chose to stay with us during your weekend getaway to Pittsburgh. Your feedback is valuable to us and other travelers. We would welcome the opportunity to have you stay with us again in the future!
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Cleveland, Ohio
1 review
Reviewed March 19, 2013

Upon arrival we had our car valet parked and paid the attendant in cash and received our valet ticket. We received a charge for the valet along with our room even though we paid in cash on arrival. The hotel claims that the valet that took our money/gave us our ticket does not exist.

Basically the greedy valet kept our money for herself and shafted us. BE VERY CAREFUL HERE BECAUSE THEY ARE DISHONEST

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buddy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHWYN, Manager at Wyndham Grand Pittsburgh Downtown, responded to this review, March 20, 2013
Dear Buddy, Thank you for sharing your concern. We do take this very seriously and can promise we will investigate this concern on our end. We can assure you that this is not the level of service we provide our guests. Please feel free to contact our executive offices directly with more specific information.
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Sandy
1 review
Reviewed March 19, 2013

My room attendant was absolutely perfect! I would also like to remind all the guests who stay and take advantage of the services for room cleaning should make sure you always leave a tip and let them know they are appreciated! Thanks tiffany for making room 1032 and my stay at your hotel the best ever

  • Stayed March 2013, traveled on business
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Kamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHWYN, Manager at Wyndham Grand Pittsburgh Downtown, responded to this review, March 20, 2013
Dear Kamie, What a nice review! We appreciate that you took the time to share your feedback. We promise we will share your kind comments with Tiffany and her supervisors. We hope you will have an opportunity to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
niagarafallsny
Level Contributor
258 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed March 18, 2013

With over 1,000 union steelworkers at this downtown location the hotel staff rose to the call and provided excellent service. When my key didn't work twice a security guard was sent up to help me with the third key. Shuttle service was strong but with a 15 passenger van and so many riders there was always a concierge to call a taxi. Rooms were cleaned and ready at night; our conference hall and workshop rooms always had fresh coffee and ice water. The rooms were a smaller but the downtown location was great. The view from our room was wonderful. A minute walk from coffee, donuts, restaurants and shopping. Restaurant was good but we could walk and get better pricing. location, location, location. I would stay here again.

Room Tip: get the water side
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tkasper3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHWYN, Manager at Wyndham Grand Pittsburgh Downtown, responded to this review, March 20, 2013
Thank you for your kind comments. We are delighted to hear you enjoyed your stay during the Women of Steel Conference. We look forward to having you stay with us again, should your travel plans bring you back to our fine city!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Pittsburgh Downtown

Property: Wyndham Grand Pittsburgh Downtown
Address: 600 Commonwealth Pl, Gateway Ctr, Pittsburgh, PA 15222-1003
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #50 of 70 Hotels in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Grand Pittsburgh Downtown 3.5*
Number of rooms: 712
Official Description (provided by the hotel):
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Also Known As:
Wyndham Grand Pittsburgh Downtown Hotel Pittsburgh

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